

{"id":55293,"date":"2018-03-15T05:52:09","date_gmt":"2018-03-15T12:52:09","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=55293"},"modified":"2018-03-15T05:52:09","modified_gmt":"2018-03-15T12:52:09","slug":"gdpr-webinar-faq-recap","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/gdpr-webinar-faq-recap\/","title":{"rendered":"GDPR Webinar FAQ &#038; Recap"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We had a great turnout for our webinar around GDPR. As promised, here are the questions asked by our webinar attendees to learn more about GDPR and how is it going to affect them or their organizations.<br \/>\n<\/span><\/p>\n<h3><b>Do we have the slides and the recording?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Yes. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Slides: <\/span><a href=\"https:\/\/goo.gl\/otFCxg\"><span style=\"font-weight: 400;\">https:\/\/goo.gl\/otFCxg<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Webinar Recording:\u00a0<\/span><a href=\"https:\/\/www.youtube.com\/watch?v=RNc861TjKBA\"><span style=\"font-weight: 400;\">https:\/\/www.youtube.com\/watch?v=RNc861TjKBA<\/span><\/a><\/p>\n<h3><b>Do privacy statements need to be translated for each EU country being surveyed? &#8211; <\/b><span class=\"h3-subtitle\">Anonymous<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our recommendation is to at least translate it in all the languages the survey is deployed in. For example, if you are deploying surveys in English, French, and German &#8211; our recommendation is that the GDPR privacy and compliance be translated in those 3 languages at least. This is not a hard requirement, but it&#8217;s our recommendation. This effectively captures the spirit if the \u201cInformed Consent\u201d articles of GDPR.<\/span><\/p>\n<h3><b>Does GDPR apply to surveys that are anonymous and identifiable data is not collected? <\/b><span class=\"h3-subtitle\">&#8211; Peter Horvath<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We think that this does apply. The EU courts have ruled that the IP address is \u201cPersonal Data\u201d &#8211; so it would almost impossible to do an online survey where the IP address is not used or collected. <\/span><\/p>\n<h3><b>Is a DPA required from panel providers? <\/b><span class=\"h3-subtitle\">&#8211; Randy Malone<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yes. Our position is that, if you are contracting with Panel Providers to redirect users &#8211; they must have a DPA with you. In cases where you are already using QuestionPro Audience to fill out your surveys, you don\u2019t need one &#8211; because the overall DPA with QuestionPro and you will cover that automatically. <\/span><\/p>\n<h3><b>Does the GDPR Compliance in QP has to be enabled and filled in if the QuestionPro tool is used solely in the US for customers in the US?<\/b> <span class=\"h3-subtitle\"> &#8211; Natalino Xuereb<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">No &#8211; If you are based in the US <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> all your respondents are in the US &#8211; GDPR does not really apply to you. That is why we\u2019ve made the GDPR compliance an optional feature on our system. This is typically mandatory for EU companies or companies collecting data from EU residents. <\/span><\/p>\n<h3><b>What if the responder is an EU citizen not resident in the EU? Do these rules still apply? If so, can we simply exclude EU citizens from our sample?<\/b><span class=\"h3-subtitle\"> &#8211; Greg Lipper<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Great question &#8211; In general, this becomes a matter of jurisdiction. GDPR applies to all EU residents &#8211; independent of citizenship. So, if you have EU citizens in &#8211; say Singapore &#8211; they will not have the same protection. We would argue that you exclude EU residents from your sample if you don\u2019t want to have GDPR affect your research. <\/span><\/p>\n<h3><b>Who is the Questionpro DPO? <\/b><span class=\"h3-subtitle\"> &#8211; Peter Horvath<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The QuestionPro DPO is listed here: <a href=\"https:\/\/www.questionpro.com\/gdpr\/\" target=\"_blank\" rel=\"noopener noreferrer\">questionpro.com\/gdpr<\/a><\/span><\/p>\n<h3><b>Are you seeing any local or state governments concerned about GDPR and can you share some examples?<\/b><span class=\"h3-subtitle\"> &#8211; Naveed Husain<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">So far US State and Local governments are not materially affected by GDPR. Partially because most United States state, local and federal agencies have their own data-protection and human subjects research rules that they need to abide by. In many cases, this might even conflict with GDPR regulations. Therefore, we would advise that US Gov agencies (Federal, State, and Local) continue to look to internal legal counsel for guidelines. <\/span><\/p>\n<h3><b>Do I, as a QuestionPro customer, have to enter our DPO&#8217;s contact information as well?<\/b><span class=\"h3-subtitle\"> &#8211; Peter<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yes &#8211; You do. We have screens for you to enter your Data Protection Officers\u2019 contact information. This will be displayed to the survey respondent if they choose to contact you regarding their data or privacy. <\/span><\/p>\n<h3><b>How does one identify a breach? Is this when the consumers complain or there needs to be regular check mechanisms?<\/b><span class=\"h3-subtitle\"> &#8211; Anchal Dalmiya<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">GDPR does not really go into the mechanisms that must be in place for identifying breaches like IDS (Intrusion Detection Services) devices. It, however, mandates that consumers \/ affected parties be notified within 72 hours of a company identifying a breach. The regulation is around disclosure of the breach. It is expected that companies take security precautions and have a layered security approach to data &#8211; but that\u2019s a technical issue and not a regulatory issue. <\/span><\/p>\n<h3><b>How do you identify a user requesting a delete? Based on the email address?<\/b><span class=\"h3-subtitle\"> &#8211; Sietse van der Laan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We store cookies on the respondent\u2019s browser instance. Not all surveys are sent via emails. We consider this as the point of interaction &#8211; the online browsing experience. Using the cookies, we identify all the surveys the respondent has taken &#8211; and give them the option of requesting a delete or even view the data that the respondent has provided. <\/span><\/p>\n<h3><b>Is there a mechanism to auto-delete or auto-approve the workflow requests for deleting the responses?<\/b><span class=\"h3-subtitle\"> &#8211; Anonymous<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At this point &#8211; No. We are intentionally making the process manual when we start off. Over time, as the GDPR regime take hold and depending upon the volume of RTBF (Right to be Forgotten) requests that come through, we probably will enable tools for our customers to auto-approve requests. <\/span><\/p>\n<h3><b>If as respondent takes surveys from multiple customers (of QuestionPro) how will the delete workflow work?<\/b><span class=\"h3-subtitle\"> &#8211; David Hicks<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When a respondent sees all the surveys &#8211; that he\/she has taken via QuestionPro, they have the option of deleting a single response or all their data. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If its a single response &#8211; then the workflow for that Survey Admin will be triggered i.e. an email will be sent to the QuestionPro customer that own and administers that survey. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the respondent requests all his data be removed, multiple workflow emails will be sent &#8211; depending upon, if each of the QuestionPro customers has turned on GDPR compliance or not. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In all cases, however, QuestionPro will automatically remove all the cookies associated with user immediately. <\/span><\/p>\n<h3><b>Much of the published work has been on roles, staffing, and contracts. \u00a0Given that this is a data issue at its heart, can you please cover the ways in which data needs to be secured and transmitted in order to be compliant with GDPR?<\/b><span class=\"h3-subtitle\"> &#8211; Karlan Witt<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">GDPR specifically does not require a standard for storage of data and more importantly any threshold for encryption. However, GDPR states that there must be \u201cdata protection by design\u201d &#8211; we interpret that to be encryption both at rest as well as in-flight. What this means is that data moving between systems must be encrypted and then when data is stored in any system, it must be encrypted at rest. We believe that if those two roles are followed, then we comply with the \u201cdata protection by design\u201d mandate. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some practical considerations are &#8211; using SSL and SSL ONLY for all data transfers &#8211; this includes SFTP and HTTPS as the two dominant protocols for moving data between systems. When data is stored (in databases or hard drives) &#8211; there must be protections in place for that data not to be visible or available without a user-generated key or at least a system generated the key. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">At QuestionPro, in order to have <a href=\"https:\/\/www.questionpro.com\/gdpr\/\">GDPR compliant surveys<\/a>, we have automatically moved all our Survey URL to SSL. So any data that the respondent gives is via a secure channel. All data that gets transmitted from QuestionPro servers to local machines (customer) is also secure via the same SSL mechanism. Data that is stored in QuestionPro servers are automatically encrypted at the database\/storage level. So, data is only available and exposed through the os\/application layer. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If customers are downloading data into laptops\/computers, we recommend that clients use local storage encryption for encrypting the files \/ file-system that can only be unlocked based on a login\/password. This will fulfill the \u201cprotection by design\u201d philosophy. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; We had a great turnout for our webinar around GDPR. As promised, here are the questions asked by our [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":55297,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[328],"tags":[327],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>GDPR Webinar FAQ &amp; Recap | QuestionPro<\/title>\n<meta name=\"description\" content=\"QuestionPro&#039;s GDPR webinar covers the components of the GDPR regulation and why it is important for organizations to be GDPR compliant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/gdpr-webinar-faq-recap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GDPR Webinar FAQ &amp; Recap | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"QuestionPro&#039;s GDPR webinar covers the components of the GDPR regulation and why it is important for organizations to be GDPR compliant.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/gdpr-webinar-faq-recap\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-15T12:52:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/03\/GDPR-WEBINAR_with-logo-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"844\" \/>\n\t<meta property=\"og:image:height\" content=\"504\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vivek Bhaskaran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vivek Bhaskaran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/gdpr-webinar-faq-recap\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/gdpr-webinar-faq-recap\/\"},\"author\":{\"name\":\"Vivek Bhaskaran\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448\"},\"headline\":\"GDPR Webinar FAQ &#038; 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