{"id":55370,"date":"2018-03-18T21:42:57","date_gmt":"2018-03-19T04:42:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=55370"},"modified":"2023-11-27T06:50:07","modified_gmt":"2023-11-27T06:50:07","slug":"new-cx-advanced-reporting-csat-dashboard-widget","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/new-cx-advanced-reporting-csat-dashboard-widget\/","title":{"rendered":"New! CX Advanced Reporting: CSAT Dashboard Widget"},"content":{"rendered":"\n<p>If you\u2019re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting initiative, we\u2019ve released an advanced reporting widget in our dashboard within our Customer Experience platform.<\/p>\n\n\n\n<p>Add your CSAT question type into your survey as you normally do, and with a few clicks of your mouse in Analytics, you can see your CSAT summary in a widget within your custom-built dashboard.<\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/55370&amp;lang=en&amp;cat=customer-experience|cx-2|questionpro_products\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Customer Satisfaction Reporting Scales<\/strong><\/h4>\n\n\n\n<p>Our CSAT reporting comes in various rating scales:<br>3-point scale (1-3)<br>5-point scale (1-5)<br>6-point scale (1-6)<br>7-point scale (1-7)<br>10-point scale (1-10)<\/p>\n\n\n\n<p>And also comes in graphical (star or smiley) scales:<br>1-3 and 1-5 Smiley<br>1-3 and 1-5 Star<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>CSAT Reporting: Calculation Methods<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Composite Score<\/strong><\/h5>\n\n\n\n<p>We\u2019ve built the <a href=\"https:\/\/www.questionpro.com\/blog\/reporting-vs-storytelling-2\/\">reporting<\/a> to calculate the Composite CSAT Score, also known as the Average score.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Top-2 Box Score<\/strong><\/h5>\n\n\n\n<p>You can also choose to report your CSAT in Top-2 Box Score.<\/p>\n\n\n\n<p>This CSAT advanced widget reporting is another tool in your Customer Experience (CX) toolkit that will enable you to measure each customer interaction and understand which touchpoint to improve. When you combine the CSAT reporting with NPS, you can easily understand the areas for improvement and how each CSAT interaction can impact your NP<\/p>\n\n\n\n<p><b>Adding CSAT Question Type<\/b><\/p>\n\n\n\n<p>To add a&nbsp;Customer Satisfaction question, find the &#8220;Customer Satisfaction&#8221; type under &#8220;Advanced.&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"334\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/03\/CSAT-Question-Type.jpg\" alt=\"CSAT Question Type\" class=\"wp-image-55381\"\/><\/figure>\n\n\n\n<p>Choose your scale type after you add the CSAT question type under &#8220;Settings&#8221;<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1456\" height=\"544\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/03\/CSAT-Question-Type-Settings2.jpg\" alt=\"CSAT Question Type Scales\" class=\"wp-image-55388\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>CSAT Dashboard Reporting<\/strong><\/h4>\n\n\n\n<p>To add the CSAT reporting widgets into your dashboard, go to your Analytics tab.<\/p>\n\n\n\n<p>Click on &#8220;Add Widget&#8221; and select &#8220;Survey&#8221; as your widget type, then choose your desired CSAT survey.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"804\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/03\/CSAT-Add-Widget-Dashboard.jpg\" alt=\"image\" class=\"wp-image-55399\"\/><\/figure>\n\n\n\n<p>Once you save, your CSAT reporting widgets will appear in your dashboard.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"908\" height=\"564\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/03\/CSAT-Dashboard-Reporting-1.jpg\" alt=\"image\" class=\"wp-image-55396\"\/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Ready to close the gap?<\/strong> S<\/span><span style=\"font-weight: 400;\">park joy with your customers and learn about our <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">customer experience program. <\/a>Let us guide you towards your first step into building and simplifying your CX program.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">Get Your Free Account Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New! CX Advanced Reporting: CSAT Dashboard Widget | QuestionPro<\/title>\n<meta name=\"description\" content=\"If you\u2019re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting initiative, we\u2019ve released an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/new-cx-advanced-reporting-csat-dashboard-widget\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New! CX Advanced Reporting: CSAT Dashboard Widget | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re sending customer satisfaction surveys to your customers, we have good news! 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