{"id":6133,"date":"2012-08-16T06:00:39","date_gmt":"2012-08-16T13:00:39","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=6133"},"modified":"2012-08-16T06:00:39","modified_gmt":"2012-08-16T13:00:39","slug":"how-to-use-an-action-alert","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/how-to-use-an-action-alert\/","title":{"rendered":"How to Use an Action Alert"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6140 size-full\" title=\"action-alerts-v4\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2012\/08\/action-alerts-v42.png\" alt=\"image\" width=\"457\" height=\"143\" \/><\/p>\n<p>Those of you that have been following our blog for a while now might remember <a title=\"Action Alerts\" href=\"https:\/\/www.questionpro.com\/blog\/2011\/10\/17\/instant-wins-with-questionpro-action-alerts\/\">this post<\/a> we ran back in October of last year about action alerts. Even though we&#8217;ve already covered it once, this is such a useful tool that I really think we need to give it a little more love so you are able to take full advantage.<\/p>\n<p>Action alerts can be critical to your company&#8217;s success, whether it be for a satisfied customer looking to buy more of your product, or it&#8217;s an unsatisfied customer that needs help, and needs it now.\u00a0With QuestionPro\u2019s \u201cAction Alerts\u201d it\u2019s easy to instantly act on a customer\u2019s responses to your survey questions.<\/p>\n<p><strong>How to Use an Action Alert<\/strong><\/p>\n<ul>\n<li>To set up an action alert, open the survey you want to add it to, and then scroll down the left hand navigation bar to click &#8220;Email Notifications&#8221;.\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6143 size-full\" title=\"help-151-1\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2012\/08\/help-151-1.gif\" alt=\"image\" width=\"636\" height=\"385\" \/><\/li>\n<li>If the &#8220;Action Alerts&#8221; feature is not enabled, select the option &#8220;Enable Action Alert&#8221; to enable this feature on your survey.<\/li>\n<li>Click on the\u00a0<strong>New Action Alert<\/strong>\u00a0Button for adding an Action alert to your survey.<\/li>\n<li>Click on the\u00a0Add New Criteria\u00a0link to set up the required criteria.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-6144 size-full\" title=\"help-151-2\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2012\/08\/help-151-2.gif\" alt=\"image\" width=\"650\" height=\"509\" \/><\/li>\n<li>Once at least one criteria is created, make sure that the criteria that you are interested in is enabled. This is done by checking the check-box next to the criteria.<\/li>\n<li>After selecting the criteria, you&#8217;ll have to specify what exactly should happen after the criteria is met. This is done by completing the action alert rule i.e. specify the\u00a0Action, Email From, Subject\u00a0and click on &#8220;Save Changes&#8221; button.<\/li>\n<li>Test out the rule by previewing and taking the survey. Make sure you choose the options in the survey that trigger the group\/rule and you should be getting emails depending upon what actions you choose!<\/li>\n<\/ul>\n<p>Again, I don&#8217;t think I can emphasize enough how important it is for people to provide prompt answers, help, and customer service &#8212; in today&#8217;s world, this alone can make or break a business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Those of you that have been following our blog for a while now might remember this post we ran back [&hellip;]<\/p>\n","protected":false},"author":119,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[6,187],"tags":[345],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Use an Action Alert | QuestionPro<\/title>\n<meta name=\"description\" content=\"Those of you that have been following our blog for a while now might remember this post we ran back in October of last year about action alerts. Even\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/how-to-use-an-action-alert\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use an Action Alert | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Those of you that have been following our blog for a while now might remember this post we ran back in October of last year about action alerts. 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