{"id":63389,"date":"2018-09-18T22:18:09","date_gmt":"2018-09-19T05:18:09","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=63389"},"modified":"2018-09-18T22:18:09","modified_gmt":"2018-09-19T05:18:09","slug":"questionpro-new-cx-menu","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/questionpro-new-cx-menu\/","title":{"rendered":"Changes to the QuestionPro CX navigation"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Our customer\u00a0<\/span>experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, deploying, and analyzing a customer experience program are now easier to access.<\/p>\n<p>We\u2019ve also moved additional analytic tools within each CX feedback program making it easier to analyze multiple touchpoint surveys along the customer journey.<\/p>\n<h2>Navigating the new CX menu<\/h2>\n<p><span style=\"font-weight: 400;\">Upon login, once you select a Customer Experience, you will see the primary navigation menu that consists of:<\/span><\/p>\n<p style=\"text-align: center;\"><b>Survey &#8211; Deploy &#8211; Analytics &#8211; Action &#8211; Admin<\/b><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 400;\">Under Survey, create a new Feedback or edit an existing Feedback.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63386\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/09\/New-CX-Menu-Navigation-QuestionPro.png\" alt=\"New CX Menu Navigation QuestionPro\" width=\"1088\" height=\"690\" \/><span style=\"font-weight: 400;\">Once a survey has been created, it will take you to <strong>Edit\u00a0<\/strong><\/span><strong>\u00bb\u00a0Workspace.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Viewing the past version, all of the tools to edit and customize the survey are shown on the top of the page, and the primary menu for surveys is: <\/span><\/p>\n<p style=\"text-align: center;\"><b>Edit &#8211; Settings &#8211; Reports &#8211; Manage Data &#8211; Integration<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In the new version, none of these tools have been taken away from the menu. In the new navigation menu, the primary navigation menu remains the same and will allow you to access these tools with ease:<\/span><\/p>\n<p style=\"text-align: center;\"><b>Survey &#8211; Deploy &#8211; Analytics &#8211; Action &#8211; Admin<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When you Select <strong>Survey\u00a0<\/strong><\/span><strong>\u00bb\u00a0Edit\u00a0\u00bb\u00a0<\/strong><span style=\"font-weight: 400;\"><strong>Workspace<\/strong>, all the same tools are now available directly under the <strong>Survey\u00a0<\/strong><\/span><strong>\u00bb\u00a0<\/strong><span style=\"font-weight: 400;\"><strong>Edit<\/strong>. Settings for benchmarking question and Salesforce integration are now available next to the Edit option.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The functionality of all the tools listed on the left column remains the same.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63387\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/09\/New-CX-Menu-Question-QuestionPro.png\" alt=\"New CX Menu Question QuestionPro\" width=\"1366\" height=\"640\" \/><\/p>\n<h3><b>CX Analytics Update<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Under the Analytics navigation menu, we now offer survey specific analytic tools within every feedback program that will enhance the analysis experience and allow you to customize and view both the CX widget dashboard and survey results side by side. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Supervisors and regional managers will appreciate the ability to immediately identify specific experiences to follow up on while getting a clearer picture for the reasons why they received a particular NPS score. The accompaniment of additional analytic tools will allow them to dive deeper into their survey results and deliver the best action plan to address each customer experience.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63385\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/09\/New-CX-Dashboard.png\" alt=\"New CX Dashboard\" width=\"1999\" height=\"680\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Got more than one survey in your CX program? No problem! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click on <strong>Analytics\u00a0<\/strong><\/span><strong>\u00bb\u00a0<\/strong><span style=\"font-weight: 400;\"><strong>Basic, Advanced, Choice Modeling<\/strong>, etc. \u00a0On the top right-hand corner is the option to switch between various surveys within the same feedback program.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-63384\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/09\/New-CX-Dashboard-2.png\" alt=\"New CX Dashboard 2\" width=\"1999\" height=\"945\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The changes to the CX navigation should make it \u00a0easy for our clients to jump in and out of the main navigation tools and provide useful analysis tools that deliver actionable insights.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We understand there\u2019s always a small learning curve to get used to the new navigation and we are here to help. If you have questions regarding the new CX navigation, please connect with your customer success manager or our support team and we will be happy to answer your questions or comments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Ready to close the gap?<\/strong> S<\/span><span style=\"font-weight: 400;\">park joy with your customers and learn about our <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">customer experience program. <\/a>Let us guide you towards your first step into building and simplifying your CX program.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">Get Your Free Account Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our customer\u00a0experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, [&hellip;]<\/p>\n","protected":false},"author":61,"featured_media":63388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Changes to the QuestionPro CX navigation | QuestionPro<\/title>\n<meta name=\"description\" content=\"QuestionPro CX is getting a navigation makeover to ensure simplicity, ease, efficiency, and flexibility to analyze multiple touchpoint surveys along the customer journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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