{"id":64150,"date":"2018-10-14T22:40:57","date_gmt":"2018-10-15T05:40:57","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=64150"},"modified":"2024-05-14T23:51:41","modified_gmt":"2024-05-15T06:51:41","slug":"questionpro-sdk-for-mobile-app","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/questionpro-sdk-for-mobile-app\/","title":{"rendered":"Got a mobile app? Use our SDK to measure CX for your mobile experience"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-64158\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/10\/QuestionPro-Mobile-CX-SDK-for-Mobile-App.jpg\" alt=\"QuestionPro Mobile CX SDK for Mobile App\" width=\"992\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If your organization has a mobile app, then I have a question for you &#8211; How are you measuring the performance and customer experience of your mobile app among its users?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides reviewing ratings in the IOS and Android store, soliciting feedback on the app itself is difficult to quantify unless you build the proper functionalities that can support this level of engagement. And quick frankly, if you aren\u2019t in the business of tracking customer experience, then you are out of your wheelhouse.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, this is where we can help. We\u2019ve been working with organizations to incorporate the QuestionPro mobile customer experience (CX) software development kit (SDK) within existing <a href=\"https:\/\/www.questionpro.com\/blog\/mobile-apps-classroom\/\">mobile apps<\/a>. The QuestionPro Mobile CX solution offers in-app triggers and notifications for feedback and surveys. The Mobile CX is built on top of our industry-leading web-based survey offerings and is completely integrated with the QuestionPro CX platform. With mobile source codes available iOS and Android, the integration empowers organizations to track every customer experience <\/span><i><span style=\"font-weight: 400;\">while<\/span><\/i><span style=\"font-weight: 400;\"> their users are in the mobile app. So if customers are using your online app for shopping or performing a function, you can count on QuestionPro\u2019s SDK kit to capture the experience on through your phone.<\/span><\/p>\n<h3><strong>Triggers and Touchpoints and Dashboards, Oh My!<\/strong><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-64155\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/10\/QuestionPro-Mobile-CX.jpg\" alt=\"QuestionPro Mobile CX\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">One of my daughter\u2019s favorite movies is \u201cWizard of Oz\u201d and I like to think of the yellow brick road as the customer journey. Every app user is a Dorothy following the yellow brick road to the land of Oz &#8211; the ideal positive experience. Along the brick road, the mobile CX SDK can trigger notifications along various touch points within the app that engages Dorothy with quick questions and surveys to ensure she hasn\u2019t run into the wicked witch of the west &#8211; or in our case, a bad user experience. Automated notifications and tracking points via dashboard reports, also available online or via mobile, will enable organizations to identify which Dorothies aren\u2019t having an optimal experience and send in help to drive users to the land of Oz. <\/span><\/p>\n<p><b><i>\u201cThat\u2019s cute and all, but what does this look like in Kansas?\u201d<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Good question! There are 3 components to <a href=\"https:\/\/www.questionpro.com\/blog\/in-app-feedback-tools\/\">in-app feedback<\/a> and surveys:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-64152\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/10\/Components-to-In-App-Feedback.png\" alt=\"Components to In-App Feedback\" width=\"1408\" height=\"842\" \/><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><b>Mobile SDK \/ Trigger Point (iOS &amp; Android):<\/b><span style=\"font-weight: 400;\"> \u00a0Admins can define one (or more) trigger points in the mobile app. This can include \u201con app launch,\u201d \u00a0when users navigate to a certain section of the app, or even a simple button to give feedback in the \u201cAbout Us\u201d page.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Cloud Infrastructure:<\/b><span style=\"font-weight: 400;\"> \u00a0To control the triggers, data collection(active or <a href=\"https:\/\/www.questionpro.com\/blog\/passive-data-collection\/\">passive data collection<\/a>), and surveys, we offer a web-based admin interface which allows organizations to define the rules that trigger survey to display. This allows for business rules like \u201cDisplay the survey after 7 days of Installing the App\u201d \u00a0or \u201cDisplay the survey after the user has opened the app at least 25 times\u201d or \u201cDisplay the survey only for iPad Users.\u201d <\/span><\/li>\n<li><b>Management &amp; Individual Dashboards for reporting: <span style=\"font-weight: 400;\">After capturing the user experience, all data is stored in the cloud &#8211; just like any other survey. Data can be accessed by regional managers with their very own customized online or mobile dashboard &#8211; fully equipped with automated notifications to identify the order of priority to follow up with. \u00a0Key elements of the dataset can be trended and plotted over time and multiple environmental factors and other passive data can also be displayed for a full understanding of your mobile app users including device Types, location, other apps used, app open times, and more. <\/span><\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">If you are ready to get your mobile users on the yellow brick road towards the ideal user experience through your very own app, then <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">connect with us<\/span><\/a><span style=\"font-weight: 400;\"> and see why our mobile CX solution is the most user-friendly and efficient dual platform that drives positive experiences and business outcomes.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your organization has a mobile app, then I have a question for you &#8211; How are you measuring the [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":64158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[323],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Got a mobile app? 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