{"id":66451,"date":"2019-01-11T04:35:56","date_gmt":"2019-01-11T12:35:56","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=66451"},"modified":"2025-10-23T16:21:47","modified_gmt":"2025-10-23T23:21:47","slug":"new-cx-feature-email-disposition-metrics","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/","title":{"rendered":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">When creating a customer experience program, it&#8217;s important to track how well you are able to reach and engage your customers along the customer journey. One of those ways is through email. Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">QuestionPro Customer Experience\u2019s email disposition metrics provides the status of the email surveys that were sent for <a href=\"https:\/\/www.questionpro.com\/blog\/email-feedback\/\">email feedback<\/a>.<\/span> <\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To view, <\/span><span style=\"font-weight: 400;\">go to: <\/span><b>Customer Experience \u00bb Feedback \u00bb Deploy \u00bb History \u00bb Disposition Metrics<\/b><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1915\" height=\"950\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/Email-Disposition-Metric-email-status.jpg\" alt=\"Email Disposition Metric - email status\" class=\"wp-image-66455\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><b>What are the different statuses captured?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The following statuses are captured for the email metrics:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Sent &#8211; Shows the total number of emails sent for a <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/feedback-email\/\"><span style=\"font-weight: 400;\">feedback<\/span> email<\/a><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Delivered &#8211; Shows the percentage of emails delivered out of sent<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Clicked &#8211; Shows the percentage of clicks on survey URL out of sent<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Bounced &#8211; Shows the percentage of emails bounced out of sent<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Can I filter the data?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Yes. By default, the data appears for the current month. You can filter it further for different dates, including:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Today &#8211; Shows the data for the current date<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Yesterday &#8211; Shows the data for one day before the current date<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Last 7 days &#8211; Shows the data for the last 7 days from the current date<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Last 30 days &#8211; Shows the data for the last 30 days from the current date<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">This Month &#8211; Shows the data for the current month<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Last Month &#8211; Shows the data for last month<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Custom Range &#8211; Shows the data for a user-defined date range<\/span><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"1915\" height=\"950\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/Email-Disposition-Metric-email-status_edited.jpg\" alt=\"Email Disposition Metric - Email Filter\" class=\"wp-image-66454\"\/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\"><b>Can this data be exported?<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Yes, you can export the status of emails in Excel format. Click on Export on the top right corner above the widget; an Excel file will be downloaded with 2 sheets:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Summary &#8211; Shows the summarized data for all the Emails<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Email Delivery Statistics &#8211; Shows the status for individual email addresses<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">81% of company leaders predict they\u2019ll compete primarily on customer experience in the near future, but only 22% have claimed to create an experience that exceeds customer expectations<\/span><span style=\"font-weight: 400;\">. If you are not part of the 22%, click <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">here <\/span><\/a><span style=\"font-weight: 400;\">to learn more about QuestionPro CX<\/span><span style=\"font-weight: 400;\">, how to transform your customer experience program and give you the competitive edge in your industry.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you are looking to spark joy with your customers and learn about our <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">customer experience program<\/a>, contact us to schedule a demo. Let us guide you towards your first step into building and simplifying your CX program.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">Get Your Free Account Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When creating a customer experience program, it&#8217;s important to track how well you are able to reach and engage your [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":1046384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro<\/title>\n<meta name=\"description\" content=\"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-11T12:35:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-23T23:21:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/CX-Blog-Cover-992x594-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1984\" \/>\n\t<meta property=\"og:image:height\" content=\"1188\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Vivek Bhaskaran\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vivek Bhaskaran\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/\"},\"author\":{\"name\":\"Vivek Bhaskaran\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448\"},\"headline\":\"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives\",\"datePublished\":\"2019-01-11T12:35:56+00:00\",\"dateModified\":\"2025-10-23T23:21:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/\"},\"wordCount\":425,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"Customer Experience\",\"CX\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/\",\"url\":\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html\",\"name\":\"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2019-01-11T12:35:56+00:00\",\"dateModified\":\"2025-10-23T23:21:47+00:00\",\"description\":\"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448\",\"name\":\"Vivek Bhaskaran\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/23219280fa64b0041890f00956c49521?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/23219280fa64b0041890f00956c49521?s=96&d=mm&r=g\",\"caption\":\"Vivek Bhaskaran\"},\"description\":\"Vivek Bhaskaran is the founding member and executive chairman of QuestionPro, one of the industry's leading providers of web-based research technologies.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/bubek\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro","description":"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html","og_locale":"en_US","og_type":"article","og_title":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro","og_description":"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.","og_url":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2019-01-11T12:35:56+00:00","article_modified_time":"2025-10-23T23:21:47+00:00","og_image":[{"width":1984,"height":1188,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/CX-Blog-Cover-992x594-1.png","type":"image\/png"}],"author":"Vivek Bhaskaran","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Vivek Bhaskaran","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/"},"author":{"name":"Vivek Bhaskaran","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448"},"headline":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives","datePublished":"2019-01-11T12:35:56+00:00","dateModified":"2025-10-23T23:21:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/"},"wordCount":425,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["Customer Experience","CX"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/new-cx-feature-email-disposition-metrics\/","url":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html","name":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2019-01-11T12:35:56+00:00","dateModified":"2025-10-23T23:21:47+00:00","description":"Track key engagement metrics for your customer email surveys with Email Disposition Metrics in QuestionPro CX. Monitor delivery, clicks, and filter insights to match your reporting needs.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/cx\/analyitcs\/disposition-metrics.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/"},{"@type":"ListItem","position":3,"name":"See Who\u2019s Engaging: Email Disposition Metrics for Customer Feedback Initiatives"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/390ab9de2ef0555603e5730348b70448","name":"Vivek Bhaskaran","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/23219280fa64b0041890f00956c49521?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/23219280fa64b0041890f00956c49521?s=96&d=mm&r=g","caption":"Vivek Bhaskaran"},"description":"Vivek Bhaskaran is the founding member and executive chairman of QuestionPro, one of the industry's leading providers of web-based research technologies.","url":"https:\/\/www.questionpro.com\/blog\/author\/bubek\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/CX-Blog-Cover-992x594-1-600x400.png","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/01\/CX-Blog-Cover-992x594-1-600x600.png","author_info":{"display_name":"Vivek Bhaskaran","author_link":"https:\/\/www.questionpro.com\/blog\/author\/bubek\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/66451"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/93"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=66451"}],"version-history":[{"count":5,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/66451\/revisions"}],"predecessor-version":[{"id":1046399,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/66451\/revisions\/1046399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/1046384"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=66451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=66451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=66451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}