{"id":67242,"date":"2019-02-03T21:31:13","date_gmt":"2019-02-04T05:31:13","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=67242"},"modified":"2025-04-30T11:10:11","modified_gmt":"2025-04-30T18:10:11","slug":"culture-benchmarks-for-enps","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/culture-benchmarks-for-enps\/","title":{"rendered":"700,000 Culture Benchmarks: What\u2019s Driving eNPS in Workplaces Today"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">We\u2019ve been collecting data from employees across the globe about how they experience <a href=\"https:\/\/www.questionpro.com\/workforce\/\">workplace culture<\/a> for 4 years now. In that time, we\u2019ve worked with organizations with as few as 20 employees and as many as 60K employees to take a deeper dive into understanding which behaviors in their culture are driving workforce success and which ones are holding them back from more of it. And the results are increasingly interesting to us. While there\u2019s a treasure trove of findings we can draw from our extensive database (now 700K+ benchmarks), we just put together a one-page infographic to point to a few that stand out.<\/span><\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=Workforce&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/67242&amp;lang=en&amp;cat=workforce-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/02\/infographic-preview-culture-benchmark-233x300.jpg\" alt=\"culture benchmarks\" class=\"wp-image-67247\" style=\"width:309px;height:auto\"\/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/userimages\/site_media\/QP%20WXO%20Culture%20Benchmarks_Jan%202019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download Infographic Here<\/a><\/p>\n\n\n\n<p><b>1. Average organizations have an Employee Net Promoter Score (eNPS) of 14<\/b><span style=\"font-weight: 400;\">. On average, when employees are asked to answer one question on a scale of 1 to 10 &#8211; \u201cHow likely are you to recommend a good friend to this organization for employment?\u201d &#8211; 42% of them answer with a 9 or 10. 28% of them, though, answer with a 6 or below. <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/\">Employee Net Promoter Score<\/a> (eNPS) is a fantastic proxy for measuring employee engagement, intent to stay, and willingness to put forth a discretionary effort. Our findings are not inconsistent with those of <a href=\"https:\/\/www.aon.com\/2018-global-employee-engagement-trends\/index.html\">AON on global Employee Engagement Surveys<\/a> &#8211; roughly 30% of employees are disengaged. SIDE NOTE: This begs an important question. Why would you subject your employees to a 50 question employee engagement survey when you can pretty much draw the same conclusions from the answer to this <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/#Employee_Net_Promoter_Score_(eNPS)_Survey_Question\">one question<\/a> (eNPS)?<\/span><\/p>\n\n\n\n<p><b>2. Based on the behaviors that show up the most in workplace cultures today<\/b><span style=\"font-weight: 400;\">\u2026<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Organizations today generally provide an underlying spirit of support and collaboration.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Companies increasingly provide meaningful work and foster a sense of purpose for their employees.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The recent investments organizations have made in nurturing a more inclusive workplace are paying off.<\/span><b><\/b><\/li>\n<\/ul>\n\n\n\n<p><b>3. Based on the behaviors that show up the least in workplace cultures today\u2026<\/b><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Organizations today generally struggle with workflow (simplicity, ease, speed, efficiency).<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The transference of knowledge and information across borders (departments, segments, units, etc), is still clunky for most.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Companies still struggle with letting people closest to the problem fix it.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">And we very much live in a \u201ccustomer-first\u201d paradigm, as opposed to an \u201cemployee-first\u201d paradigm.<\/span><\/li>\n<\/ul>\n\n\n\n<p><b>4. If you want to drive higher eNPS scores in your business, do this<\/b><span style=\"font-weight: 400;\">: Take time to understand and respond to the individual and unique needs of your employees. We live in a customized age. There is very little &#8211; from consumer products to high-level services &#8211; that today cannot be customized to address very personal interests, needs, aspirations, etc. Why aren\u2019t we doing this for our employees? Let\u2019s stop thinking we can create meaningful <a href=\"https:\/\/www.questionpro.com\/blog\/employee-experience\/\">employee experiences<\/a> with one-size-fits-all solutions. We must learn to customize that experience! Our data tells us it matters most\u2026<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">As I said, there\u2019s lots more whence this came. Download the infographic, share it with your team. If you\u2019d like to see how your culture matches up to these benchmarks, discover what\u2019s driving eNPS in your distinct and unique organization, and discover how to get intentional about managing your employee experience, let us know. <a href=\"https:\/\/www.questionpro.com\/workforce\/book-a-demo\/\">We\u2019d love to connect!<\/a><\/span><\/p>\n\n\n\n<p>Conduct employee experience (EX) and work culture surveys using the QuestionPro <em>Workforce<\/em> platform. Gather workforce data, analyze it, use it to make new and improved staff decisions.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=workforce&amp;classID=1024&amp;sourceRef=blog-workforce\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Create a free account<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve been collecting data from employees across the globe about how they experience workplace culture for 4 years now. In [&hellip;]<\/p>\n","protected":false},"author":114,"featured_media":67252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[179],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>700,000 Culture Benchmarks: What\u2019s Driving eNPS in Workplaces Today | QuestionPro<\/title>\n<meta name=\"description\" content=\"Employee Net Promoter Score measures the employee loyalty at workplace. How exactly? In QuestionPro we use culture markers for eNPS. In this blog you will read about what&#039;s driving eNPS in organizations today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/culture-benchmarks-for-enps\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"700,000 Culture Benchmarks: What\u2019s Driving eNPS in Workplaces Today | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Employee Net Promoter Score measures the employee loyalty at workplace. How exactly? In QuestionPro we use culture markers for eNPS. 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