

{"id":69212,"date":"2019-04-03T05:40:55","date_gmt":"2019-04-03T12:40:55","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=69212"},"modified":"2023-09-12T08:19:53","modified_gmt":"2023-09-12T08:19:53","slug":"hackers-guide-to-online-communities","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/","title":{"rendered":"Hacker\u2019s Guide to Online Communities: 10 Steps for a Thriving Community"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"594\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/04\/10-Steps-to-Create-Online-Communities.jpg\" alt=\"10 Steps to Create Online Communities\" class=\"wp-image-69213\"\/><\/figure><\/div>\n\n\n<p><i><span style=\"font-weight: 400;\">A recent study indicated that 74% of organizations employ some form of an online community to collect actionable feedback from their target audience. <\/span><\/i><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Over the last few years, communities have become the most widely used form of conducting research and collecting <a href=\"https:\/\/www.questionpro.com\/blog\/actionable-insights\/\">actionable insights<\/a>. There is a marked change in the way organizations analyze research data, and for that, there is a need to collect data on an ongoing basis rather than just once.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Businesses have started realizing the importance of piggybacking on the \u201ccommunal\u201d behavior of people. By nature, individuals tend to build relationships with others in their formal and informal environment. There are multiple platforms that allow people to share ideas, thoughts and even rich-media like images and videos to build and foster relationships.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">An online community is built around the same principles &#8211; data collection in a moderately governed environment in the form of polls, surveys and questionnaires and also qualitative research methods such as discussion boards and online focus groups. Making sense of all this data gives your brand the control to monitor and exercise a better experience among existing and prospective customers. This data can be the starting point for most, if not all business decisions. Your brand\u2019s relevance and profitability depend on how effectively you put into action stakeholders\u2019 feedback, in this case, customers.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\">Learn more: <a href=\"https:\/\/www.questionpro.com\/ebook\/hacker's-guide-to-using-online-communities.html\">Download the FREE Hacker&#8217;s Guide to Creating an Online Community<\/a><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Depending on your brand and organizational goals, you can create micro or macro segments of your audience to then collect data from them. This is where having an online community becomes imperative to achieving business goals. Setting up a community, however, requires following certain steps to set up and manage. Some of the major advantages of using an online community for research are:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Continuous feedback:<\/strong> An online community is in essence \u201cground zero\u201d of collecting <a href=\"https:\/\/www.questionpro.com\/blog\/continuous-feedback\/\">continuous feedback<\/a> on an ongoing basis. With the use of a mobile app for communities, it is possible to collect as in-depth and granular data as possible. Members aren\u2019t restricted to text feedback and can post as many photos and videos as they like. Other members can interact with these posts. Online communities are immune to external changes and market demographic changes are easily monitored.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Member wishlist management:<\/strong> You can have your most important and relevant members in this community. This means, their feedback directly impacts revenue. Hence, collecting feedback from your most important members is easily managed. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Geolocation and tracking studies:<\/strong> Another advantage of online communities is using the mobile app to deploy studies only in the geolocation of your choice. There are multiple use cases of this but this is what works best for an omnichannel model and diverse markets.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Incentivized feedback:<\/strong> Feedback is forthcoming when there are incentives linked to it. With your community, you can incentivize your active members as well as provide greater scope to collect data. Since rewards are bundled and can be rolled up, there is greater participation and interest to participate too. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Enhanced analysis:<\/strong> Run in-depth reports both on qualitative and quantitative data to collect deep-level insights into consumer behavior. You can use this to create reports that incorporate the feedback of both numeric and textual data. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong><a href=\"https:\/\/www.questionpro.com\/blog\/customer-intelligence\/\">Customer intelligence<\/a> and engagement:<\/strong> Using an online community provides insights into the purchase and decision making lifecycle of the customer. This will help you to create a model that increases your customer&#8217;s participation with your brand. <\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">I am going to be speaking at MRMW North America about the benefits of having an online community along with more details and examples. You will learn the best practices of managing an online community for smarter data collection and increased customer engagement and satisfaction. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">I\u2019m speaking on April 11th but I will be at the conference on both days. Say hello if you\u2019re going to be in Cincinnati for the event!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent study indicated that 74% of organizations employ some form of an online community to collect actionable feedback from [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":69213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[207,260],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hacker\u2019s Guide to Online Communities: 10 Steps for a Thriving Community | QuestionPro<\/title>\n<meta name=\"description\" content=\"This article talks about the 10 best steps to creating and managing and online community. 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You will learn the best practices of managing an online community for smarter data collection and increased customer engagement and satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-03T12:40:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-12T08:19:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/04\/10-Steps-to-Create-Online-Communities.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dan Fleetwood\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dan Fleetwood\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/\"},\"author\":{\"name\":\"Dan Fleetwood\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/7499f480697eead5b63ef9be6311175a\"},\"headline\":\"Hacker\u2019s Guide to Online Communities: 10 Steps for a Thriving Community\",\"datePublished\":\"2019-04-03T12:40:55+00:00\",\"dateModified\":\"2023-09-12T08:19:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/\"},\"wordCount\":655,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"Communities\",\"Online Communities\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/hackers-guide-to-online-communities\/\",\"name\":\"Hacker\u2019s Guide to Online Communities: 10 Steps for a Thriving Community | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2019-04-03T12:40:55+00:00\",\"dateModified\":\"2023-09-12T08:19:53+00:00\",\"description\":\"This article talks about the 10 best steps to creating and managing and online community. 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