{"id":70681,"date":"2019-05-10T05:02:56","date_gmt":"2019-05-10T12:02:56","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=70681"},"modified":"2019-05-10T05:02:56","modified_gmt":"2019-05-10T12:02:56","slug":"how-to-know-who-is-unsubscribing-cx-survey-emails","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/how-to-know-who-is-unsubscribing-cx-survey-emails\/","title":{"rendered":"How to know who\u2019s unsubscribing to your CX survey emails"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It\u2019s always disappointing when you see a decreased number of responses to your surveys. You know people are either ignoring your emails or have unsubscribed to them. The next action that comes to your mind immediately is wondering who these customers are and why are they unsubscribing your emails. Let us help you find out!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On a platform like QuestionPro CX, you cannot afford to lose your potential customers who might be unsubscribing your emails. We help you take the first step towards reducing your unsubscribed email rates by providing you with a list of customers who have shown disinterest in your emails.<\/span><\/p>\n<h2><b>The setup<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You can find the list under the \u201cDistribute\u201d section in your account. Go to Distribute &gt;&gt; History<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-70683\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/unsub2.png\" alt=\"CX survey emails\" width=\"1481\" height=\"637\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Simply download the list from here and try to reach out to your valuable customers you don\u2019t desire to lose.<\/span><\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">Contact us today<\/span><\/a><span style=\"font-weight: 400;\"> and we can introduce you to more features related to managing customers and provide the best solution for your customer experience needs.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s always disappointing when you see a decreased number of responses to your surveys. You know people are either ignoring [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":70682,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to know who\u2019s unsubscribing to your CX survey emails | QuestionPro<\/title>\n<meta name=\"description\" content=\"Learn who are ignoring your CX survey emails or have unsubscribed them. 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