

{"id":7200,"date":"2013-05-13T06:41:11","date_gmt":"2013-05-13T13:41:11","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=7200"},"modified":"2013-05-13T06:41:11","modified_gmt":"2013-05-13T13:41:11","slug":"decision-making-with-online-surveys","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/decision-making-with-online-surveys\/","title":{"rendered":"Top 3 Dumbest Decisions and How They Could Have Been Avoided with Online Survey Tools"},"content":{"rendered":"<p>If you haven&#8217;t noticed,\u00a0throughout\u00a0the month of May, we are focusing on decision making and how to use online surveys to make better decisions. \u00a0This hasn&#8217;t been a new idea here at QuestionPro &#8212; it&#8217;s what we&#8217;ve been focused on all along. \u00a0In fact, if you take a look at all of our features, you&#8217;ll see that all we want you to be able to do is make good, profitable decisions and &#8230; here comes the shameless plug.. we want you to use QuestionPro to do it.<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-7205\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2013\/05\/bad-decision.jpg?w=300\" alt=\"bad decision\" width=\"300\" height=\"225\" \/><\/p>\n<p>But we&#8217;ve noticed that some of you have been a little slow to action, so we thought we&#8217;d have some fun with some of the stupidest business decisions &#8212; ever&#8211; and how we could have solved them using our QuestionPro tools. \u00a0A word of warning &#8212; QuestionPro didn&#8217;t exist at the time many of these decisions were made, but so what! \u00a0It&#8217;s fun. \u00a0So play along.<\/p>\n<p><strong>Turning down the Beatles<\/strong><\/p>\n<p>Before the <a href=\"http:\/\/www.neatorama.com\/2008\/04\/15\/the-stupidest-business-decisions-in-history\/\" target=\"_blank\" rel=\"noopener noreferrer\">Beatles<\/a> appeared on the Ed Sullivan Show in 1964 they were turned down by a record label because &#8220;Groups are out; four-piece groups with guitars particularly are finished.&#8221;<\/p>\n<p>Back in the day, decisions (especially those about music) were gut reactions. \u00a0These days we&#8217;ve seen lots of successful pop bands and boy bands become icons simply because of good market research. \u00a0Remember the <a href=\"http:\/\/en.wikipedia.org\/wiki\/The_Monkees\" target=\"_blank\" rel=\"noopener noreferrer\">Monkees<\/a>?<\/p>\n<p>You can say that human likes and dislikes are a mystery, but today&#8217;s marketers use highly sophisticated research tools and methods to craft entertainment offers that are guaranteed to make money.<\/p>\n<p>So how would you use an <a href=\"https:\/\/www.questionpro.com\/blog\/online-survey-tool\">online survey tool<\/a> to do something like that?<\/p>\n<p>You could run a series of creatively crafted polls to ask your audience simple questions about which kinds of musical tastes they have. \u00a0You can even ask them what they like or dislike about specific musical styles or bands. \u00a0You&#8217;d have to do a bunch of these, and you&#8217;d have to do a lot of testing, but over time, you&#8217;d come up with a sort of specification list of the general kind of sound your audience would appreciate and purchase.<\/p>\n<p><strong>Kodak ignores the digital camera<\/strong><\/p>\n<p>Why isn&#8217;t Kodak the premier provider of digital cameras? \u00a0They had developed the technology in 1975 and <a title=\"Kodak Misses the Digital Camera Revolution Absent Decision Making Tools\" href=\"http:\/\/inventors.about.com\/library\/inventors\/bldigitalcamera.htm\">were early pioneers<\/a> in many ways, but basically ignored the trend and ultimately missed out on the opportunity.<\/p>\n<p>So how could they have used today&#8217;s survey technology to make better decisions?<\/p>\n<p><span style=\"line-height: 1.7; font-size: 14px;\">I can&#8217;t believe they didn&#8217;t have a market research department tracking customer purchases of films and cameras. \u00a0We see these kinds of surveys all the time;<\/span><\/p>\n<ul>\n<li><span style=\"line-height: 1.7;\">Which of the following cameras do you own? (Kodak instamatic, Fuji Digital, etc)<\/span><\/li>\n<li>Which type of camera do you own?<\/li>\n<li>Are you looking to purchase a new camera in the next 3 months?<\/li>\n<li>Which type of cameras are you considering?<\/li>\n<li>Do you own a digital camera?<\/li>\n<\/ul>\n<p>I&#8217;m sure you could come up with a million better questions than I did, but the point here is that Kodak was certainly doing surveys, but maybe not regularly enough or asking the right questions.<\/p>\n<p>To avoid missing out on the next big thing:<\/p>\n<ul>\n<li><span style=\"line-height: 14px;\">Use polls to quickly interact with your customers and ask them simple, fun questions that will take their purchasing pulse.<\/span><\/li>\n<li>Regular customer purchasing surveys. \u00a0I&#8217;m sure there&#8217;s a technical term for this, but make it a point to touch base with customers regularly. \u00a0Weekly, quarterly, monthly &#8212; use good judgement based on your business cycle and being careful not to annoy your customers. \u00a0Just be sure to check in and see what they are interested in.<\/li>\n<\/ul>\n<p>In what areas of your business are you seeing trends that should have you asking your customers regular questions?<\/p>\n<p><strong>Kmart<\/strong><\/p>\n<p>I&#8217;m not even going to add any more to that sub-headline. \u00a0Saying Kmart is enough. \u00a0The iconic store known for it&#8217;s Blue Light Specials lost its way when it lost touch with its customers and assumed that what they should be doing is competing with Wal Mart.<\/p>\n<p>The sad truth is that at the time Kmart was losing its way &#8212; they could have used QuestionPro &#8212; but didn&#8217;t (too bad for them and for the manufacturers of those blue filters that go over the light bulbs). \u00a0Here are just a few things they could have done.<\/p>\n<ul>\n<li><span style=\"line-height: 14px;\">Use transactional surveys. \u00a0You run into transactional surveys all the time. When you check out of a store, the clerk often circles a web site on your receipt and encourages you to go there, fill out a survey for the opportunity to win a great prize! \u00a0I don&#8217;t know about you, but I don&#8217;t do them. \u00a0Do you? \u00a0It&#8217;s still an option but not the best one.<\/span><\/li>\n<li>QR codes in different departments. \u00a0Now we are talking. \u00a0Kmart could have strategically placed QR codes in each department with well-crafted questions that were fun to take. \u00a0They could have treated the whole thing like a game and offered immediate prizes and discounts to customers (now often called &#8216;gamification&#8217;) who visited each department and answered every question.<\/li>\n<\/ul>\n<p>Now it&#8217;s YOUR turn! \u00a0Can you think of other bad business decisions and how today&#8217;s <a href=\"https:\/\/www.questionpro.com\/blog\/survey-maker\/\">online survey maker<\/a> could have helped avoid them? \u00a0Come on &#8212; give it a go!<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you haven&#8217;t noticed,\u00a0throughout\u00a0the month of May, we are focusing on decision making and how to use online surveys to [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[180],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top 3 Dumbest Decisions and How They Could Have Been Avoided with Online Survey Tools | QuestionPro<\/title>\n<meta name=\"description\" content=\"If you haven&#039;t 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