{"id":72106,"date":"2019-06-17T05:43:03","date_gmt":"2019-06-17T12:43:03","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=72106"},"modified":"2024-01-26T11:25:26","modified_gmt":"2024-01-26T11:25:26","slug":"feedback-to-improve-customer-service","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/","title":{"rendered":"Customer Feedback Surveys: How to improve &#038; steps to implement"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u201cI am sorry, it is not our policy&#8230;.\u201d How frustrated you feel whenever a <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\" target=\"_blank\" rel=\"noopener\">Customer Service<\/a> guy fails to do anything to resolve your issue? Maybe you are referred to climb the escalation ladder, endlessly chasing managers and their managers. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Yes! Daily, thousands of callers face this issue and eventually start blaming the company for poor customer service.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When people pay for something, they expect better customer service from the company. If they fail to receive so, they stop using the services of the company. In simple words, customer service could make or break an organization. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Technology has evolved, and different companies use different modes of communication to enhance and speed up customer service. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">But when the company fails to satisfy its customers due to ancillary service, then it is supposed to give a devastating blow to the organizational growth.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">On another note, don\u2019t forget to <\/span><b>download the free ebook: The Hacker&#8217;s Guide to Customer Experience, <\/b><span style=\"font-weight: 400;\">available toward the end of this guide!<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em><strong>LEARN ABOUT: <\/strong><a href=\"https:\/\/www.questionpro.com\/blog\/escalation-management\/\">Escalation Management<\/a><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Why do businesses need to collect customer service feedback<\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">The organizations interested in improving their customer service try hard to understand the loopholes, challenges, issues, or mistakes that need to be changed and rectified to enlighten customers. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">One of the toughest jobs to walk on the feedback path is officially communicating with frustrated customers and asking them to submit feedback. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Well, your frustrated customers are not only the ones telling you or giving you insights about your customer service, but it\u2019s beyond that. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, to collect quality customer service feedback, all you need is comprehensive <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">feedback software<\/a> like QuestionPro.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-en.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/72106&amp;lang=en&amp;cat=cx-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Steps to conduct customer service feedback<\/strong><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">What business you run is irrelevant; for how many years you are running, it does not matter, what matters is are your customers happy and satisfied to do business with you. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Remember, customers are the life and blood of a company; whether you are selling products, offering services, or a combination of two, customer service has to be your priority. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">You might be selling the best product in the world, but if you fail to treat your customers best, you are scratching the bottom line. On the contrary, you might be selling an average product, but you are providing mind-blowing customer service, chances are more than you are taking your organization on a path of profitability and prosperity <\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Create an efficient service feedback program<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Surveys come in all shapes and sizes, creating a survey suiting your purpose is the best thing to start your feedback campaign. Giving a personalized touch to the feedback survey by using <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">online feedback software<\/a> always works, and it becomes possible when you have a drag-and-drop online survey maker tool full of outstanding features. Here are two critical tips for creating engaging and result-driven surveys<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Tip 1: Make your surveys engaging<\/b><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Performing customer service surveys deliver an excellent customer experience, across all the <a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">customer touchpoints<\/a> of the <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">customer journey<\/a>. When respondents are willing to spend their time in filling their surveys, they expect the survey to be easy to understand and respond to. A complicated or hard to comprehend survey rate, and will collect vague or unrealistic answers; thereby, increasing the churn rate. <\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Ensure the survey length is not too long.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The survey has limited and logical questions. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Keep all rating and scaling questions consistently, like 1 to 5 or 1 to 10. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Ensure the low score is negative, and the high score is positive. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Use a single answer option and multiple answer option questions wisely. <\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Test your surveys before sending them out to the respondents. <\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Tip 2: Maintain unbiased language throughout <\/b><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Working on the language of the surveys is very important because no one likes the biased tone of the surveys. <\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Don&#8217;t ask leading questions like as they are undesirable and manipulate or force the respondent to answer in a particular way. Example: Do you have any problems while interacting with our service experts?<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Don&#8217;t ask loaded questions that are again forcing respondents to answer in your favor. Example: Do you abuse service experts over a call? <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Don\u2019t ask <a href=\"https:\/\/www.questionpro.com\/blog\/double-barreled-question\/\">double-barreled questions<\/a>, which force the respondent to answer two problems at once. Example: How satisfied are you with our customer service and their response? <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">It is a good idea to add the \u201cPrefer not to answer\u201d option in your survey answer options as it helps people to answer reluctantly to the questions they feel are uncomfortable.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/service-evaluation-surveys\/\"><strong>Explore our free customer service feedback survey templates<\/strong><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Analyze the customer service feedback data<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">After you are through with the survey phase, it is time to analyze the piled feedbacks. You must conduct an in-depth study of all the data you have compiled to understand how many customers have similar views, how many customers are satisfied and to understand the areas needing improvement. <\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Segregate qualitative and quantitative data <\/b><\/h4>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you start the analysis, you will find there are two types of data you need to deal with<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Type 1:<\/strong> Responses that are in figures or numbers represent <\/span><b>quantitative data. <\/b><span style=\"font-weight: 400;\">This data is usually generated through the rating or NPS questions where you ask respondents to rate your services between 1 to 5. Quantitative data will tell your customer views, and a great online survey tool will help you separate and quantitative data as per your requirements. Moreover, you can download the data, create graphs, heatmap, compile reports, and share the analysis with your team.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Type 2:<\/strong> Responses in the form of text or comments represent <\/span><b>qualitative data. <\/b><span style=\"font-weight: 400;\">Being textual data, the explanations given by each respondent are different, which might be direct and at times frank. The qualitative information is collected through questions you asked to explain behavior, expectations, needs, experience, and use cases. Try using QuestionPro &#8211; the ultimate <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">feedback software online<\/a> having an inbuilt text analytic option. It can compile, categorize, and analyze the textual data to create reports, build graphs, derive insights, and show patterns or trends.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Survey results can come in many forms and shapes. If a response tells about an unresolved issue, mark it as a tactical response to prevent further escalation. Apart from that, if a survey response provides an opinion or suggestion to improve, ensure to add it to the list of possible changes.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Halfway there? Congratulations!<\/strong> Luckily, you&#8217;re learning a bit more about what Customer Feedback Surveys are and their interconnection with customer service and CX. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">If you\u2019d like to take the extra mile and learn more about how customer experience can help you gain more happy, loyal customers and increase your business growth, download our free eBook: The Hacker\u2019s Guide to Customer Experience &#8211; CX= Emotion x Value.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>DOWNLOAD FOR FREE<\/strong><\/a><\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Act on the feedback report<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Acting on the customer service feedback is not like changing the negative that has been there all the time. Instead, it is like being keen to learn why you failed to delight your customers in the first place or how can you improve<\/span><b>. <\/b><span style=\"font-weight: 400;\">Taking ownership of the feedback and the quality feedback you received from your customers is the first step towards continuous improvement of the customer service in your organization. The key here is to act on the input or the insight you derived from the surveys if you fail to do so then you are repeating the same vicious cycle of discouraging your customers and customer service staff that is keen on improving. Here are the most important factors to consider while making decisions based on your customer service feedback report:<\/span><\/p>\n\n\n\n<ul>\n<li><b>Determine what customers value most<\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">As a survey manager, it is your job to understand what customers feel is essential for them too. If many customers have similar views, then it is an indication that your product or service is missing a critical element that needs to be addressed immediately. Prepare a Management Information (MI) report detailing important outcomes and trends in the feedback survey. <\/span><\/p>\n\n\n\n<ul>\n<li><b>Identify the root cause <\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">It does not matter how many customers are satisfied with the service; there is always enough scope for improvement. You need to analyze the feedback to identify the gaps between customer experience and the state of your customer service. Such analysis will provide you with the subtle causes leading to customer dissatisfaction and what went wrong that needs to be fixed immediately. The best way to suggest changes is to focus on process and not on personalities. Remember, you are conducting the <a href=\"https:\/\/www.questionpro.com\/feedback-software\/client-feedback-software.html\">client feedback survey<\/a> to change the process and not to analyze the individual customer service team. <\/span><\/p>\n\n\n\n<ul>\n<li><b>Communicate the feedback with everyone <\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">A feedback survey is the most diligent property of the company as it has the potential to make or break the organization. Therefore, the feedback analysis report has to flow through the organization reaching every stakeholder involved. Use all available means to reach out to every person associated directly or indirectly with the customer service team does not spare even the product development team as they also need to understand the areas of improvement. Do not confine the MI limited to the management team; everyone needs to know the report. As far as possible, keep the report simple, stating what people like about the company, how they rate customer service, percentage of people satisfied and unsatisfied with the customer service, and what needs to be done to improve the customer service. <\/span><\/p>\n\n\n\n<ul>\n<li><b>Use the customer service feedback report as KPI<\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">The feedback represented and analyzed represents vital measurements for the success of the customer service team in imparting better services. An insight-driven approach is the best way to implement KPIs for the engagement of the customer service team. One of the most significant ways to act on feedback is to build an environment of implicit accountability. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">The survey contains questions aimed to analyze the customer service experts, and the feedback data provides precise insights into whether the team has performed well to satisfy the customers or not. One of the right ideas to use feedback as KPIs is to introduce inbuilt customer objectives in the internal performance metrics of the customer service environment.<\/span><\/p>\n\n\n\n<ul>\n<li><b>Plan and execute the change <\/b><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">As a result of better decision-making focused on driving growth and facilitating the success of the customer service team, it is rudimentary to create a plan for change, considering customer feedback. When you conducted the feedback survey, analyzed the report, created an MI, and shared it with everyone, its time to implement the change &#8211; procrastinating was never an option. A certain degree of risk, courage, a lot of hard work, and some discomfort is the key to planning and executing the change.<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Identify the areas needing improvement by focusing on goals. It also involves the resources and individuals facilitating the process. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">There might be several layers of hierarchy that need to be taken into confidence before planning a change. Understanding their expectations and introducing them in the plan is the best way to move ahead across the spectrum. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Treat the plan as a roadmap with milestones spread across the route and time it will take to reach the destination. Ensure the program is a multi-step process and not a sudden deviation. Therefore, map change with clear steps and measurable targets like employee training, introducing customer-oriented metrics, etc. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Accept iterations and implement suggestions to make the plan more inclusive. Let everyone know about the risk of impacting dependencies, risks related to budget, and return-on-investment so that everyone is on the same page. <\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Review your plan, revise it to match added expectations, and improvise continuously so that your customer service surpasses the customer expectations in the future.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>LEARN ABOUT:<\/strong> <a href=\"https:\/\/www.questionpro.com\/blog\/customer-success-plan\/\">Effective Customer Success Plan<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">If you are taking a feedback survey, it will provide you with both good and bad feedback. Useful constructive feedback will not only reveal what you are good at but will also depict what you could be better at. Now that you have seen things that you are good at and areas needing improvement, it\u2019s the right time to implement change by considering the feedback insights.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">An excellent <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">online feedback tool<\/a> with comprehensive analytic features will help you analyze both sides of the feedback. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Accordingly, you need to come up with a plan to improve both the positive and <span data-preserver-spaces=\"true\"><a href=\"https:\/\/www.questionpro.com\/blog\/bad-customer-experience\/\">bad customer experience<\/a><\/span> side of the customer service, and soon, you will be providing the highest quality of customer experience that is aimed at enhancing customer satisfaction at every level of the consumer cycle.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Ready to close the gap?<\/strong> S<\/span><span style=\"font-weight: 400;\">park joy with your customers and learn about our <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">customer experience program. <\/a>Let us guide you towards your first step into the building and simplifying your CX program.<\/span><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"btn blogcta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\">Get Your Free Account Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cI am sorry, it is not our policy&#8230;.\u201d How frustrated you feel whenever a Customer Service guy fails to do [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":350561,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[170],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer service feedback | Improve customer service | QuestionPro<\/title>\n<meta name=\"description\" content=\"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer service feedback | Improve customer service | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-17T12:43:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-26T11:25:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/06\/Customer-service-feedback-.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adi Bhat\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adi Bhat\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\"},\"author\":{\"name\":\"Adi Bhat\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f\"},\"headline\":\"Customer Feedback Surveys: How to improve &#038; steps to implement\",\"datePublished\":\"2019-06-17T12:43:03+00:00\",\"dateModified\":\"2024-01-26T11:25:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\"},\"wordCount\":2106,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\",\"name\":\"Customer service feedback | Improve customer service | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\"},\"datePublished\":\"2019-06-17T12:43:03+00:00\",\"dateModified\":\"2024-01-26T11:25:26+00:00\",\"description\":\"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Feedback Surveys: How to improve &#038; steps to implement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f\",\"name\":\"Adi Bhat\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g\",\"caption\":\"Adi Bhat\"},\"description\":\"Aditya Bhat, a.k.a. \u2018Adi\u2019, is a thought leader in market strategy and business development. He leads QuestionPro's sales teams to partner with companies, government organizations, and nonprofit institution.\",\"sameAs\":[\"https:\/\/www.questionpro.com\/\"],\"url\":\"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer service feedback | Improve customer service | QuestionPro","description":"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Customer service feedback | Improve customer service | QuestionPro","og_description":"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.","og_url":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2019-06-17T12:43:03+00:00","article_modified_time":"2024-01-26T11:25:26+00:00","og_image":[{"width":992,"height":594,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/06\/Customer-service-feedback-.jpg","type":"image\/jpeg"}],"author":"Adi Bhat","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Written by":"Adi Bhat","Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/"},"author":{"name":"Adi Bhat","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f"},"headline":"Customer Feedback Surveys: How to improve &#038; steps to implement","datePublished":"2019-06-17T12:43:03+00:00","dateModified":"2024-01-26T11:25:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/"},"wordCount":2106,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"articleSection":["CX"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/","url":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/","name":"Customer service feedback | Improve customer service | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/#website"},"datePublished":"2019-06-17T12:43:03+00:00","dateModified":"2024-01-26T11:25:26+00:00","description":"A simple guide to customer service feedback - learn why your business needs to measure customer service, step to collect customer service feedback and what to do with it.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/category\/cx-2\/"},{"@type":"ListItem","position":3,"name":"Customer Feedback Surveys: How to improve &#038; steps to implement"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/#website","url":"https:\/\/www.questionpro.com\/blog\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/6240dce6e1901b1a6c7f3dbd3e22567f","name":"Adi Bhat","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.questionpro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/33be79da19de28bbea9b5a059532a027?s=96&d=mm&r=g","caption":"Adi Bhat"},"description":"Aditya Bhat, a.k.a. \u2018Adi\u2019, is a thought leader in market strategy and business development. He leads QuestionPro's sales teams to partner with companies, government organizations, and nonprofit institution.","sameAs":["https:\/\/www.questionpro.com\/"],"url":"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/06\/Customer-service-feedback-.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/06\/Customer-service-feedback-.jpg","author_info":{"display_name":"Adi Bhat","author_link":"https:\/\/www.questionpro.com\/blog\/author\/adityabhat\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/72106"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/users\/86"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/comments?post=72106"}],"version-history":[{"count":7,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/72106\/revisions"}],"predecessor-version":[{"id":849537,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/posts\/72106\/revisions\/849537"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media\/350561"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/media?parent=72106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/categories?post=72106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/wp-json\/wp\/v2\/tags?post=72106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}