{"id":75196,"date":"2019-08-08T02:12:29","date_gmt":"2019-08-08T09:12:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=75196"},"modified":"2023-06-16T06:12:07","modified_gmt":"2023-06-16T06:12:07","slug":"survey-taking-experience","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/survey-taking-experience\/","title":{"rendered":"Survey taking experience – What do respondents feel?"},"content":{"rendered":"

Not many would say that taking traditional surveys is a fascinating experience. Getting in touch with today’s internet user is turning out to be more challenging. There are multiple articles of people earning up to $1,000 per month through paid online surveys and it only takes a few minutes to sign up and get started. The problem is, there are plenty of paid online survey companies out there that aren\u2019t legitimate. They don\u2019t pay enough, they don\u2019t pay on time or they are just a complete scam.<\/span><\/p>\n

People are growing tired of the onrush of feedback requests with <\/span>research<\/span><\/a> showing 70% of respondents confessed that they abandoned a survey before completing it. Just 9% of the respondents thoughtfully take the time to respond to long surveys.<\/span><\/p>\n

Reasons why respondents avoid taking surveys<\/span><\/h2>\n
    \n
  1. Impersonal<\/b> \u2013 Everyone wants to feel special. Respondents want to feel like their feedback is important. If a surveyor wants them to spend their time completing the survey, then at least the surveyor should spend some time personalizing their survey taking experience.<\/span><\/li>\n
  2. No resolution<\/b> \u2013 As an important part of the feedback experience, it is important to close the loop. If individuals have spent the time providing feedback, they\u2019d like to know it has at least been acknowledged. Respondents like to see some action or results. Very often feedback is given but that’s the end of it.<\/span><\/li>\n
  3. Length <\/b>\u2013 As an example, if somebody lands on a survey and sees page 1 of 12 or after navigating through the first page they see they are only on 5% through the survey, they may get demotivated. Do companies really need to know so much?<\/span><\/li>\n
  4. Boredom<\/b> \u2013 Surveys come with little or no level of interaction. If somebody has a list of 30 questions with no response, no reactions, no empathy then this becomes a little tedious. Try injecting some engagement to it. Who said the feedback has to be boring?<\/span><\/li>\n
  5. Repetitive<\/b> \u2013 Who does not hate monotony? If the same type of question is asked repeatedly, respondents start to lose the will to answer correctly and end up just randomly clicking through the survey to end the ordeal.<\/span><\/li>\n<\/ol>\n

    According to a report on survey taking experience conducted by <\/span>CustomerThermometer<\/span><\/a>, research shows that only 9% of people take time to answer long surveys thoughtfully. And 70% of people said they have abandoned a survey before finishing it for being too long. If the survey isn\u2019t short and to the point, researchers are in for a low response rate and heavily skewed results. \u201cQuick\u201d is a keyword for customers wanting to give companies feedback. Anything lengthy, whether online or offline, was disliked.\u00a0<\/span><\/p>\n

    Select your respondents<\/strong><\/a><\/p>\n

    So what kind of surveys do respondents actually like?<\/span><\/h2>\n

    It\u2019s interesting to note that when there\u2019s a compelling event or reason, and something is sent at the right time, customers are happier to respond. This is most likely because they appreciate there\u2019s a reason for the contact.\u00a0 Respondents, don\u2019t want to wait for days or weeks after an event to give inputs. It\u2019s clear that customers prefer to give feedback using short and \u201cto the point\u201d mechanisms. A quick poll or survey is loved by most respondents if not all and it goes a long way in their survey taking experience.<\/span><\/p>\n