{"id":77794,"date":"2019-09-06T07:42:04","date_gmt":"2019-09-06T14:42:04","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=77794"},"modified":"2024-10-02T04:18:57","modified_gmt":"2024-10-02T11:18:57","slug":"one-million-employee-experience-benchmarks","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/one-million-employee-experience-benchmarks\/","title":{"rendered":"1 million EX benchmarks and counting"},"content":{"rendered":"\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/culture-benchmarks-for-enps\/\"><span style=\"font-weight: 400;\">last time we published<\/span><\/a><span style=\"font-weight: 400;\"> some of the findings from our growing database of culture and <a href=\"https:\/\/www.questionpro.com\/blog\/employee-experience\/\">employee experience<\/a> feedback gathered from organizations across the globe, we had 700K of them. I am so proud to announce that we recently (August 2019) crossed the 1M milestone! That\u2019s one million data points gathered from real employees who are active in organizations across the globe\u2014diverse in size, character, vertical, maturity, geography, etc.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400;\">Not only are we spending more time analyzing this dataset as we evolve our own models for measuring culture and <a href=\"https:\/\/www.questionpro.com\/blog\/ideas-tips-to-improve-your-organizations-employee-experience\/\">employee experience<\/a>, but we use the data to drive the algorithms our workforce platform uses to help clients identify and understand:<\/span><\/p>\n\n\n\n<ul>\n<li><span style=\"font-weight: 400;\">Which behaviors and experiences are most prominent in their organization<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Which behaviors and experiences are least prominent in their organization<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Which behaviors and experiences appear to have a more direct and meaningful impact on desired employment outcomes like <a href=\"https:\/\/www.questionpro.com\/blog\/employee-net-promoter-score-enps\/\">Employee Net Promoter Score<\/a> (eNPS)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Which behaviors and experiences should be prioritized to have the biggest impact on organizational success in the coming operating cycle.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400;\">This dataset is rich. There\u2019s lots more to learn from it (and there\u2019s a bunch we cannot, unfortunately, share here). But we want to share some of <\/span>the salient points, at least. There is no vehicle better for salient points, of course, than a good old-fashioned<span style=\"font-weight: 400;\"> infographic. Download it here\u2026<\/span><\/p>\n\n\n\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400;\">Here are some of the things we hope you\u2019ll take away from you:<\/span><\/p>\n\n\n\n<ol>\n<li><b>Average organizations have an Employee Net Promoter Score (eNPS) of 19<\/b><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">. This benchmark is actually up by 36% over when we last published in March. As you know, this score is based on the answer to one question &#8211; \u201cHow likely are you to recommend a good friend to this organization for employment?\u201d While some would argue otherwise, <a href=\"https:\/\/www.questionpro.com\/blog\/enps-survey-software\/\">eNPS survey software<\/a> is a good proxy for &#8211; or at least a strong signal of &#8211; employee engagement, intent to stay, and willingness to put forth discretionary effort. While the number is ticking up, 1 in 5 employees is still a \u201cDetractor.\u201d They\u2019re the ones that answer that question (on a scale of 1 to 10) with a 6 or below. They are likely disengaged in your business, in your purpose, and in their role. At the very least, they are performing suboptimally. And at the worst, they are actively damaging your brand. Another 30% are \u201con the fence.\u201d Neither her nor there. It\u2019s not a bad story, but it\u2019s not a great one.<\/span><\/span><\/li>\n\n\n\n<li><b>Based on the behaviors that show up the most in workplace cultures today<\/b><span style=\"font-weight: 400;\">\u2026<\/span>\n<ul>\n<li><span style=\"font-weight: 400;\">Organizations today generally provide an underlying spirit of support and collaboration.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Companies increasingly provide meaningful work and foster a sense of purpose for their employees.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Individuality and authenticity seem to be encouraged more and more.<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><b>Based on the behaviors that show up the least in workplace cultures today\u2026<br><\/b>\n<ul>\n<li><span style=\"font-weight: 400;\">Organizations today generally struggle with workflow (simplicity, ease, speed, efficiency).<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The transference of knowledge and information across borders (departments, segments, units, etc), is still clunky for most.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Companies still struggle with letting people closest to the problem fix it.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">And we very much live in an \u201ccustomer-first\u201d paradigm, as opposed to a \u201cemployee-first\u201d paradigm. For those of you who say, \u201cthis is the way things should be,\u201d may want to do a little research on the emerging shift here. Take a look, for instance, at some of the things <\/span><a href=\"https:\/\/www.inc.com\/eric-schurenberg\/sir-richard-branson-put-your-staff-first-customers-second-and-shareholders-third.html\"><span style=\"font-weight: 400;\">Richard Branson<\/span><\/a><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> says about this.<\/span><\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><b>If you want to drive higher eNPS scores in your business, do this<\/b><span style=\"font-weight: 400;\">: Show a more genuine, committed, and vested interest in your employees\u2019 health and welfare. This is not necessarily about richer benefit plans. Recognize that the workplace experience you create for your employees as a direct impact on their mind, body, and spirit &#8211; for better or for worse. Invest in a healthier human being &#8211; in all aspects &#8211; and you\u2019ll have a healthier workplace. Of the 64 culture dynamics we gather information on in our WorkXO <a href=\"https:\/\/www.questionpro.com\/blog\/culture-assessment-tools\/\">Culture Assessment<\/a>, this one has risen most recently to the top of the list of things that impact desired employment outcomes the most. It was number #5 on that list last year.\u00a0<\/span><\/li>\n\n\n\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"has-text-align-left\"><span style=\"font-weight: 400;\">As I said, there\u2019s lots more whence this came. Download the infographic, share it with your team. If you\u2019d like to see how your culture matches up to these benchmarks, discover what\u2019s driving eNPS in your distinct and unique organization, and discover how to get intentional about managing your employee experience, let us know. <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?mode=workforce&amp;classID=1024&amp;sourceRef=home-workforce\">We\u2019d love to connect<\/a>!<\/span><\/p>\n\n\n\n<div class=\"qpblog-hubspot-form center-form\"><!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><br><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br><script><br \/>\n  hbspt.forms.create({<br \/>\n\tportalId: \"354042\",<br \/>\n\tformId: \"e6a28a7e-ce01-4798-979b-a0d8311aed8d\"<br \/>\n});<br \/>\n<\/script><\/div>\n","protected":false},"excerpt":{"rendered":"<p>The last time we published some of the findings from our growing database of culture and employee experience feedback gathered [&hellip;]<\/p>\n","protected":false},"author":114,"featured_media":78204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[179],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1 million EX benchmarks and counting | QuestionPro<\/title>\n<meta name=\"description\" content=\"QuestionPro now has a million datapoints gathered from real employees globally. 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