We are all familiar with the adage: customers come first. Organizations have been swearing by it for years. We exist, after all, because of our customers. And they can make or break us. For most organizations, customers indeed come first.<\/p>\n\n\n\n
With the changing nature of the workforce, it’s time to change our views. If it works for our customers, wouldn\u2019t it (shouldn\u2019t it) work for our employees? Time has come to work on enriching the employee experience just as we do the customer experience. It\u2019s all about giving them a feeling of fulfillment and joy. Without that experience – one that evokes an emotion, a memory, some identity – employees will simply view their paycheck as a commodity; no different than bread at the supermarket.<\/p>\n\n\n\n
You cannot have employees without customers or customers without employees. It’s like the chicken and egg conundrum: they both came first. Customers and employees are inextricably linked. Burning your employees out at the expense of customers\u2019 satisfaction, as an example, throws that balance out of whack; its a losing proposition that you cannot sustain.<\/p>\n\n\n\n\t