{"id":7933,"date":"2013-12-18T06:23:23","date_gmt":"2013-12-18T14:23:23","guid":{"rendered":"http:\/\/www.questionpro.com\/?p=7933"},"modified":"2013-12-18T06:23:23","modified_gmt":"2013-12-18T14:23:23","slug":"dont-miss-out-google-hangout-on-air-with-small-business-customer-satisfaction-experts","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/dont-miss-out-google-hangout-on-air-with-small-business-customer-satisfaction-experts\/","title":{"rendered":"Don&#8217;t Miss Out: Google Hangout on Air with Small Business Customer Satisfaction Experts!"},"content":{"rendered":"<p>All the QuestionPro elves are SO excited &#8212; not so much because it&#8217;s the Christmas and New Year Holiday Season, but because today is the day that we&#8217;re launching a CRAZY fun and informative webinar series that will run through 2014 &#8212; it&#8217;s all about customer feedback and customer experiences.<img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-7934\" alt=\"feedback-profits-cheetah\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2013\/12\/feedback-profits-cheetah.jpg?w=300\" width=\"300\" height=\"178\" \/><\/p>\n<h2>Don&#8217;t miss this powerful LIVE Google Hangout On Air!<\/h2>\n<ul>\n<li>When: TODAY (Wednesday Dec 18. at 11am PT \/ 2pm ET<\/li>\n<li>Where: Google Hangout On Air: \u00a0<a href=\"https:\/\/plus.google.com\/u\/0\/events\/c7d07ioplkrubp47et0agi6o9i4\" target=\"_blank\" rel=\"noopener\">(Don&#8217;t freak &#8211; just click here)<\/a>\u00a0just click, hang and participate by asking your toughest customer satisfaction questions and get answers from the pros! \u00a0Don&#8217;t tell your boss and take all the credit!<\/li>\n<\/ul>\n<h2><strong>A Powerhouse of Customer Satisfaction Pro&#8217;s<\/strong><\/h2>\n<p>The main marketing elf, James Wirth, stepped into his workshop and pulled together this wonderful trailer that&#8217;s designed to get you inspired to attend our powerhouse pow-wow!<\/p>\n<p>Check it:<\/p>\n<p>[youtube=http:\/\/www.youtube.com\/watch?v=VU2fJrWe7XA&#038;w=560&#038;h=315]<\/p>\n<p>In case your&#8217;e wondering &#8212; that&#8217;s James doing the voice-over. \u00a0I&#8217;m wondering if he&#8217;s missed his calling!<\/p>\n<h2><strong>What are the 3 &#8220;ings&#8221; of Customer satisfaction and why are they important?<\/strong><\/h2>\n<p>The foundation of our conversation is going to be about the 3 &#8220;ings&#8221; of customer satisfaction; gathering, measuring and improving.<\/p>\n<p>Our panel of experts is going to be answering and discussing the following questions:<\/p>\n<p dir=\"ltr\"><strong>Why is gathering customer feedback important?<\/strong><\/p>\n<ul>\n<li>How does the &#8216;mobile\/social&#8217; environment affect customer service activities for a small business owner?<\/li>\n<li>What are some tools and best practices that make social listening and engagement feasible?<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>Measuring customer feedback<\/strong><\/p>\n<ul>\n<li>How important is it to track feedback trends and what are some tips for doing it effectively?<\/li>\n<li>How does the typical &#8216;chief cook and bottle washer&#8217; solopreneur effectively measure feedback?<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>IMPROVING \u2013 how do I turn that frown upside down?<\/strong><\/p>\n<ul>\n<li>What do I do at the \u2018gathering\u2019 stage to be sure what I measure can actually be improved upon?<\/li>\n<li>How do I prioritize my effort on improving customer satisfaction levels?<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>BONUS TIPS!<\/strong><\/p>\n<ul>\n<li>Name three things a small business owner can do to measure feedback starting TODAY!.<\/li>\n<\/ul>\n<p><strong>Wear an ugly Christmas sweater or santa hat and get some extra visibility!<\/strong><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>All the QuestionPro elves are SO excited &#8212; not so much because it&#8217;s the Christmas and New Year Holiday Season, [&hellip;]<\/p>\n","protected":false},"author":128,"featured_media":7934,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[6],"tags":[424],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Don&#039;t Miss Out: Google Hangout on Air with Small Business Customer Satisfaction Experts! 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