{"id":803116,"date":"2022-06-21T13:36:59","date_gmt":"2022-06-21T13:36:59","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%b3%d9%8a%d8%a6%d8%a9\/"},"modified":"2022-06-21T13:36:59","modified_gmt":"2022-06-21T13:36:59","slug":"%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%b3%d9%8a%d8%a6%d8%a9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%b3%d9%8a%d8%a6%d8%a9\/","title":{"rendered":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629: \u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0646\u0628\u0647\u0627 + \u0623\u0645\u062b\u0644\u0629 \u0645\u062c\u0627\u0646\u064a\u0629"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u062a\u0623\u062b\u064a\u0631 \u0637\u0648\u064a\u0644 \u0627\u0644\u0645\u062f\u0649 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u064a\u0631\u0627\u062f\u0627\u062a\u0647\u0645. \u0645\u0627 \u0647\u064a \u0627\u0644\u0639\u0648\u0627\u0642\u0628\u061f \u0627\u0644\u0639\u0648\u0627\u0642\u0628 \u0647\u064a \u0623\u0646 39\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u062a\u062c\u0646\u0628\u0648\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0645\u062f\u0629 \u0639\u0627\u0645\u064a\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0643\u0644 \u0639\u0627\u0645 \u060c \u062a\u062e\u0633\u0631 \u0627\u0644\u0634\u0631\u0643\u0627\u062a 62 \u0645\u0644\u064a\u0627\u0631 \u062f\u0648\u0644\u0627\u0631 \u0628\u0633\u0628\u0628 \u0633\u0648\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u062a\u062f\u0641\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0639\u064a\u062f\u0627. \u0645\u0646 \u0646\u0627\u062d\u064a\u0629 \u0623\u062e\u0631\u0649 \u060c \u0641\u0625\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0648\u0632.<\/span><\/p>\n<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u0641\u0647\u0631\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649<\/p>\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#what_is_a_bad_customer_experience?\">\u0645\u0627 \u0647\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629\u061f<\/a><\/li>\n<li><a href=\"#how_to_avoid_bad_customer_experience?\">\u0643\u064a\u0641 \u062a\u062a\u062c\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629\u061f<\/a>\n<ol>\n<li><a href=\"#taking_note_of_customer_feedback\">\u0627\u0644\u0625\u062d\u0627\u0637\u0629 \u0639\u0644\u0645\u0627 \u0628\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n<li><a href=\"#paying_attention_to_your_customers\">\u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0639\u0645\u0644\u0627\u0626\u0643<\/a><\/li>\n<li><a href=\"#stop_promising_too_much_and_failing_to_deliver\">\u062a\u0648\u0642\u0641 \u0639\u0646 \u0627\u0644\u0648\u0639\u062f \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0644\u0627\u0632\u0645 \u0648\u0627\u0644\u0641\u0634\u0644 \u0641\u064a \u0627\u0644\u0648\u0641\u0627\u0621<\/a><\/li>\n<li><a href=\"#customers_must_not_be_suffocated\">\u064a\u062c\u0628 \u0639\u062f\u0645 \u0627\u062e\u062a\u0646\u0627\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n<li><a href=\"#employee_confidence-building_training\">\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629<\/a><\/li>\n<li><a href=\"#having_an_appropriate_user_interface\">\u0648\u062c\u0648\u062f \u0648\u0627\u062c\u0647\u0629 \u0645\u0633\u062a\u062e\u062f\u0645 \u0645\u0646\u0627\u0633\u0628\u0629<\/a><\/li>\n<li><a href=\"#following_a_customer-centric_culture\">\u0627\u062a\u0628\u0627\u0639 \u062b\u0642\u0627\u0641\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n<li><a href=\"#taking_a_proactive_stance\">\u0627\u062a\u062e\u0627\u0630 \u0645\u0648\u0642\u0641 \u0627\u0633\u062a\u0628\u0627\u0642\u064a<\/a><\/li>\n<li><a href=\"#avoid_making_it_difficult_to_contact_you\">\u062a\u062c\u0646\u0628 \u062c\u0639\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643 \u0635\u0639\u0628\u0627<\/a><\/li>\n<li><a href=\"#respond_to_your_customers_as_soon_as_possible\">\u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a \u0645\u0645\u0643\u0646<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#conclusion\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"what_is_a_bad_customer_experience?\" class=\"blankurl\">\u0645\u0627 \u0647\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629\u061f<\/h2>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0641\u0634\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0641\u064a \u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u060c \u0641\u0625\u0646 \u0647\u0630\u0627 \u064a\u0633\u0645\u0649 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u0626\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0623\u0648 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0648 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0644\u0627 \u062a\u062f\u0645\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-relationship-management-cx\/\">\u0641\u0642\u0637 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u062d\u0627\u0644\u064a\u0629. \u0643\u0645\u0627 \u0623\u0646\u0647 \u064a\u0639\u0631\u0636 \u0622\u0641\u0627\u0642 \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u0644\u0644\u062e\u0637\u0631. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0636\u0631 \u0628\u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0644\u0634\u0631\u0643\u062a\u0643. \u0648\u0641\u0642\u0627 <a href=\"https:\/\/www.questionpro.com\/blog\/surveys\/\">\u0644\u0645\u0633\u062d<\/a> \u060c &#8220;\u064a\u062e\u062a\u0627\u0631 58 \u0628\u0627\u0644\u0645\u0627\u0626\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0628\u062f\u064a\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0633\u0628\u0628 \u0633\u0648\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621&#8221;.<\/span><\/p>\n<h2 id=\"how_to_avoid_bad_customer_experience?\" class=\"blankurl\">\u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629<\/h2>\n<p><span style=\"font-weight: 400;\">\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u062a\u062e\u0627\u0630\u0647\u0627 \u0644\u062a\u062c\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643:<\/span><\/p>\n<h3 id=\"taking_note_of_customer_feedback\" class=\"blankurl\">1. \u0627\u0644\u0625\u062d\u0627\u0637\u0629 \u0639\u0644\u0645\u0627 \u0628\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u0644\u0641\u0634\u0644 \u0641\u064a \u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0623\u062b\u064a\u0631 \u0633\u0644\u0628\u064a \u0639\u0644\u0649 \u0646\u0645\u0648 \u0634\u0631\u0643\u062a\u0643. \u0625\u0630\u0627 \u062a\u0644\u0642\u064a\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0644\u0643\u0646\u0643 \u0644\u0645 \u062a\u0641\u0639\u0644 \u0634\u064a\u0626\u0627 \u0645\u0639\u0647\u0627 \u060c \u0641\u0625\u0646\u0643 \u062a\u0641\u0648\u062a \u0641\u0631\u0635\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/how-to-create-a-customer-feedback-survey\/\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> . \u0644\u0646 \u062a\u062a\u0645\u0643\u0646 \u0623\u064a\u0636\u0627 \u0645\u0646 \u0631\u0624\u064a\u0629 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646\u0647.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u0647\u0645 \u0645\u0647\u0645\u0629 \u0644\u0646\u062c\u0627\u062d \u0623\u064a \u0634\u0631\u0643\u0629. \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u063a\u064a\u064a\u0631 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644.<\/span><\/p>\n<h4><strong>\u0645\u0627\u0630\u0627 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0641\u0639\u0644 \u062d\u064a\u0627\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629\u061f<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u062c\u0645\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0642\u0628\u0644 \u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0634\u0643\u0644 \u0625\u064a\u062c\u0627\u0628\u064a \u0628\u0646\u0627\u0621 \u0639\u0644\u064a\u0647\u0627. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0639\u0645\u0644\u0643.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0642\u064a\u0627\u0633 <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u0645\u0645\u0643\u0646\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u0632\u064a\u0627\u062f\u0629 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0643\u0644\u0627\u0645 \u0627\u0644\u0634\u0641\u0647\u064a.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u064a\u0638\u0647\u0631 \u0623\u0647\u0645\u064a\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n<h3 id=\"paying_attention_to_your_customers\" class=\"blankurl\">2. \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0639\u0645\u0644\u0627\u0626\u0643<\/h3>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643. \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u0637\u0648\u064a\u0631 \u0639\u0644\u0627\u0642\u0629 \u062c\u064a\u062f\u0629 \u0645\u0639\u0647\u0645. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0648\u0646 \u0641\u064a \u0627\u062c\u062a\u0645\u0627\u0639 \u0645\u0639 \u0623\u062d\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u064a\u062c\u0628 \u0627\u0644\u0627\u0646\u062a\u0628\u0627\u0647 \u0625\u0644\u0649 \u0645\u0627 \u064a\u0642\u0648\u0644\u0647 \u0648\u0627\u0644\u0631\u062f \u0648\u0641\u0642\u0627 \u0644\u0630\u0644\u0643.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0623\u062d\u062f \u0623\u0643\u0628\u0631 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0631\u062a\u0643\u0628\u0647\u0627 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u063a\u0627\u0644\u0628\u0627 \u0647\u0648 \u0627\u0644\u0641\u0634\u0644 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u0647\u0627 \u0627\u0644\u062a\u0623\u062b\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u060c \u0648\u0627\u0644\u062a\u064a \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u0631\u062f\u0627\u062f\u0647\u0627 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u062d\u0627\u0644\u0627\u062a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062e\u0633\u0627\u0631\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u062a\u0627\u0628\u0639\u0629<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0634\u064a\u0621 \u0631\u0626\u064a\u0633\u064a \u0622\u062e\u0631 \u0647\u0648 \u062c\u0639\u0644 \u0643\u0644 \u0639\u0645\u064a\u0644 \u064a\u0634\u0639\u0631 \u0648\u0643\u0623\u0646\u0647 \u0623\u0647\u0645 \u0639\u0645\u064a\u0644 \u0644\u0634\u0631\u0643\u062a\u0643. \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0644\u0627 \u062a\u063a\u0641\u0644 \u0630\u0644\u0643. \u062a\u062a\u0645\u062b\u0644 \u0625\u062d\u062f\u0649 \u0637\u0631\u0642 \u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u0642\u0644\u0642 \u0641\u064a \u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u062e\u0627\u0648\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062f\u0627\u0626\u0645\u0627. \u064a\u062a\u064a\u062d \u0644\u0643 \u0630\u0644\u0643 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0626\u0643.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u0627\u062a\u062e\u0630 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0648\u0625\u0631\u0636\u0627\u0626\u0647\u0627. \u062a\u0634\u064a\u0631 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062a\u0623\u062e\u0631\u0629 \u0623\u0648 \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062c\u0627\u0647\u0644\u0647\u0627 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u063a\u064a\u0631 \u0645\u0647\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643. \u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0647\u064a \u0625\u0631\u0633\u0627\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0625\u0644\u0649 \u0639\u0645\u064a\u0644\u0643 \u0648\u0637\u0644\u0628 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u0633\u064a\u0624\u062f\u064a \u0630\u0644\u0643 \u0625\u0644\u0649 \u062a\u0645\u064a\u064a\u0632 \u062e\u062f\u0645\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-growth\/\">\u0646\u0645\u0648 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0623\u064a\u0636\u0627 \u060c \u062a\u0633\u0645\u062d \u0644\u0643 \u0628\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0647\u0645 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644.<\/span><\/p>\n<h3 id=\"stop_promising_too_much_and_failing_to_deliver\" class=\"blankurl\">3. \u0627\u0644\u062a\u0648\u0642\u0641 \u0639\u0646 \u0627\u0644\u0648\u0639\u062f \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0644\u0627\u0632\u0645 \u0648\u0627\u0644\u0641\u0634\u0644 \u0641\u064a \u0627\u0644\u0648\u0641\u0627\u0621<\/h3>\n<p><span style=\"font-weight: 400;\">\u0628\u0639\u0636 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u062a\u0628\u0627\u0644\u063a \u0641\u064a \u0627\u0644\u0648\u0639\u0648\u062f \u0645\u0646 \u0623\u062c\u0644 \u0643\u0633\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u0639\u062f \u0630\u0644\u0643 \u060c \u0641\u0634\u0644\u0648\u0627 \u0641\u064a \u0627\u0644\u0648\u0641\u0627\u0621 \u0628\u0648\u0639\u0648\u062f\u0647\u0645. \u0647\u0630\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0636\u0627\u0631\u0627 \u0644\u0644\u0645\u0646\u0638\u0645\u0629. \u0627\u0644\u0625\u0641\u0631\u0627\u0637 \u0641\u064a \u0627\u0644\u0648\u0639\u0648\u062f \u0648\u0627\u0644\u0641\u0634\u0644 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0636\u0631\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0633\u0645\u0639\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0636\u062e\u0645\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062a\u064a\u062c\u0629 \u0644\u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0628\u0627\u0644\u063a \u0641\u064a \u0648\u0639\u062f \u0623\u064a \u0639\u0645\u064a\u0644. \u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u0648\u0641\u0627\u0621 \u0628\u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0645\u0646 \u0623\u062c\u0644 \u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u062f\u0627\u0626\u0645\u0627 \u0639\u062f\u0645 \u0627\u0644\u0648\u0639\u062f \u0648\u0627\u0644\u0625\u0641\u0631\u0627\u0637 \u0641\u064a \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0644\u0623\u0646 \u0647\u0630\u0627 \u0633\u064a\u062d\u0648\u0644 \u0639\u0645\u0644\u0627\u0626\u0643 \u0625\u0644\u0649 <a href=\"https:\/\/www.questionpro.com\/blog\/brand-ambassadors\/\">\u0633\u0641\u0631\u0627\u0621 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/a> \u0644\u0639\u0645\u0644\u0643.<\/span><\/p>\n<h3 id=\"customers_must_not_be_suffocated\" class=\"blankurl\">4. \u064a\u062c\u0628 \u0639\u062f\u0645 \u0627\u062e\u062a\u0646\u0627\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0625\u0638\u0647\u0627\u0631 \u0627\u0645\u062a\u0646\u0627\u0646\u0643 \u0644\u0639\u0645\u0644\u0627\u0626\u0643. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0623\u0644\u0627 \u062a\u0632\u0639\u062c\u0647\u0645 \u0628\u062c\u0647\u0648\u062f\u0643. \u0644\u0627 \u062a\u062e\u0644\u0637 \u0628\u064a\u0646\u0647\u0645 \u0648\u0628\u064a\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0627 \u0644\u0645 \u064a\u0637\u0644\u0628\u0648\u0647\u0627 \u0645\u0628\u0627\u0634\u0631\u0629. \u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0623\u0646 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u062a\u0632\u0639\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0644\u0630\u0627 \u0627\u062c\u0639\u0644\u0647\u0627 \u0641\u064a \u062d\u062f\u0647\u0627 \u0627\u0644\u0623\u062f\u0646\u0649.<\/span><\/p>\n<h3 id=\"employee_confidence-building_training\" class=\"blankurl\">5. \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629<\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0644\u0642\u0649 \u0643\u0644 \u0645\u0648\u0638\u0641 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0625\u0630\u0627 \u0627\u0633\u062a\u0641\u0633\u0631 \u0623\u062d\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0645\u0646\u062a\u062c\u0643 \u060c \u0641\u0644\u0646 \u064a\u0643\u0648\u0646 \u0644\u0643\u0644 \u0645\u0648\u0638\u0641 \u0641\u064a \u0634\u0631\u0643\u062a\u0643 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0641\u0648\u0631\u064a\u0629. \u0628\u062f\u0644\u0627 \u0645\u0646 \u0642\u0648\u0644 \u0623\u0646\u0646\u064a \u0644\u0633\u062a \u0645\u062a\u0623\u0643\u062f\u0627 \u060c \u0623\u062e\u0628\u0631\u0647\u0645 \u0623\u0646\u0643 \u0633\u062a\u0639\u0648\u062f \u0625\u0644\u064a\u0647\u0645 \u0628\u0639\u062f \u0628\u062d\u062b \u0633\u0631\u064a\u0639.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0644\u0627 \u064a\u062d\u0635\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0646\u0637\u0628\u0627\u0639 \u0628\u0623\u0646\u0647 \u0644\u0645 \u064a\u062a\u0645 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0643\u0627\u0641\u064a. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0643\u0644 \u0645\u0648\u0638\u0641 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0627\u062b\u0642\u0627 \u0639\u0646\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<h3 id=\"having_an_appropriate_user_interface\" class=\"blankurl\">6. \u0648\u062c\u0648\u062f \u0648\u0627\u062c\u0647\u0629 \u0645\u0633\u062a\u062e\u062f\u0645 \u0645\u0646\u0627\u0633\u0628\u0629<\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0645\u0637\u0644\u0628\u0627 \u0623\u0633\u0627\u0633\u064a\u0627 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a \u060c \u0643\u0628\u064a\u0631 \u0623\u0648 \u0635\u063a\u064a\u0631 \u060c \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u0631\u0642\u0645\u064a. \u0623\u062d\u062f \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0645\u0647\u0645\u0627 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a \u0647\u0648 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0631\u0624\u064a\u0629.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062d\u062a\u0649 \u0644\u0648 \u0633\u0645\u0639 \u0627\u0644\u0646\u0627\u0633 \u0639\u0646 \u0634\u0631\u0643\u062a\u0643 \u060c \u0641\u0633\u064a\u0642\u0648\u0645\u0648\u0646 \u0628\u0625\u062c\u0631\u0627\u0621 \u0628\u062d\u062b \u0633\u0631\u064a\u0639 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u064a\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u0633\u0628\u0628 \u0622\u062e\u0631 \u0645\u0647\u0645 \u0644\u0627\u0645\u062a\u0644\u0627\u0643 \u0645\u0648\u0642\u0639 \u0648\u064a\u0628 \u0647\u0648 \u062a\u0645\u062b\u064a\u0644 \u0634\u0631\u0643\u062a\u0643 \u0648\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0635\u062f\u0627\u0642\u064a\u0629. \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/blog\/how-to-delete-google-reviews\/\">\u0648\u0645\u0631\u0627\u062c\u0639\u0627\u062a Google<\/a> \u0627\u0644\u0633\u064a\u0626\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062a\u064a\u062c\u0629 \u0644\u0630\u0644\u0643 \u060c \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0644\u062f\u064a\u0643 \u0645\u0648\u0642\u0639 \u0648\u064a\u0628 \u060c \u0641\u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u062a\u0641\u0642\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0644\u0630\u0627 \u060c \u0641\u0625\u0646 \u0627\u0645\u062a\u0644\u0627\u0643 \u0645\u0648\u0642\u0639 \u0648\u064a\u0628 \u0623\u0645\u0631 \u0645\u0647\u0645 \u0644\u0623\u064a \u0634\u0631\u0643\u0629. \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0635\u0645\u064a\u0645 \u0645\u0648\u0642\u0639 \u0648\u064a\u0628 \u0644\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0636\u0645\u0646 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0639\u0628\u0627\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u062a\u062d\u062b \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621 \u060c \u0645\u062b\u0644 \u062c\u0647\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0627\u0644\u0639\u0646\u0627\u0648\u064a\u0646 \u0648\u0623\u0631\u0642\u0627\u0645 \u0627\u0644\u0647\u0648\u0627\u062a\u0641. \u0643\u0644\u0645\u0627 \u0643\u0627\u0646 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0623\u0643\u062b\u0631 \u0627\u062d\u062a\u0631\u0627\u0641\u0627 \u060c \u0632\u0627\u062f\u062a \u0645\u064a\u0632\u062a\u0643.<\/span><\/p>\n<h3 id=\"following_a_customer-centric_culture\" class=\"blankurl\">7. \u0627\u062a\u0628\u0627\u0639 \u062b\u0642\u0627\u0641\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n<p><span style=\"font-weight: 400;\">\u0625\u0646 \u0625\u0646\u0634\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0635\u0639\u0628 \u0645\u0645\u0627 \u064a\u0628\u062f\u0648. \u0644\u062a\u062c\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u060c \u0642\u0645 \u0628\u0625\u0646\u0634\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0642\u0628\u0644 \u062a\u0642\u062f\u064a\u0645\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0623\u062c\u0644 \u062a\u0639\u0632\u064a\u0632 \u062b\u0642\u0627\u0641\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0642\u062f\u0645 \u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0631\u0624\u064a\u0629 \u0628\u0633\u064a\u0637\u0629 \u0648\u062a\u0630\u0643\u0631\u0647\u0627. \u0642\u0628\u0644 \u0623\u0646 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u062a\u0648\u0635\u064a\u0644 \u0631\u0624\u064a\u062a\u0643 \u0644\u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0623\u0648\u0644\u0627 \u062a\u0648\u0635\u064a\u0644\u0647\u0627 \u0625\u0644\u0649 \u0645\u0648\u0638\u0641\u064a\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0639 \u0627\u0644\u0631\u0624\u064a\u0629. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u0641\u0625\u0646 \u0627\u0644\u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u0645\u0647\u0645\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service-roadmap\/\">\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621<\/a> \u062c\u064a\u062f\u0629. \u0633\u062a\u0643\u0648\u0646 \u0643\u0644 \u062c\u0647\u0648\u062f\u0643 \u0639\u062f\u064a\u0645\u0629 \u0627\u0644\u0641\u0627\u0626\u062f\u0629 \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0644\u062f\u064a\u0643 \u0631\u0624\u064a\u0629 \u0648\u0627\u0636\u062d\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> . \u0644\u0623\u0646\u0647 \u0645\u062f\u0645\u062c \u0628\u0639\u0645\u0642 \u0641\u064a \u062b\u0642\u0627\u0641\u0629 \u0634\u0631\u0643\u062a\u0643.<\/span><\/p>\n<h3 id=\"taking_a_proactive_stance\" class=\"blankurl\">8. \u0627\u062a\u062e\u0627\u0630 \u0645\u0648\u0642\u0641 \u0627\u0633\u062a\u0628\u0627\u0642\u064a<\/h3>\n<p><span style=\"font-weight: 400;\">\u0633\u062a\u062a\u0643\u0628\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0628\u0639 \u0646\u0647\u062c\u0627 \u062a\u0641\u0627\u0639\u0644\u064a\u0627 \u062e\u0633\u0627\u0631\u0629 \u0628\u0633\u0628\u0628 \u0648\u0642\u062a \u0627\u0644\u062a\u0648\u0642\u0641 \u0639\u0646 \u0627\u0644\u0639\u0645\u0644 \u060c \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0639\u0646 <a href=\"https:\/\/www.questionpro.com\/cx\/smart-loop.html\">\u0645\u0634\u0643\u0644\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u060c \u0648\u0627\u0644\u0623\u0636\u0631\u0627\u0631 \u0627\u0644\u062a\u064a \u062a\u0644\u062d\u0642 \u0628\u0627\u0644\u0633\u0645\u0639\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0646 \u0627\u062a\u0628\u0627\u0639 \u0646\u0647\u062c \u0627\u0633\u062a\u0628\u0627\u0642\u064a \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u0639\u0644 \u0634\u0631\u0643\u062a\u0643 \u0623\u0643\u062b\u0631 \u0625\u0646\u062a\u0627\u062c\u064a\u0629. \u0643\u0645\u0627 \u0623\u0636\u0627\u0641\u062a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0645\u062b\u0644 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/p>\n<h3 id=\"avoid_making_it_difficult_to_contact_you\" class=\"blankurl\">9. \u062a\u062c\u0646\u0628 \u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643<\/h3>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062d\u062a\u0627\u062c \u0627\u0644\u0639\u0645\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u0644\u0637\u0631\u062d \u0633\u0624\u0627\u0644 \u0648\u0644\u0627 \u064a\u0645\u0643\u0646\u0647 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0643 \u060c \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u062a\u062c\u0631\u0628\u0629 \u0633\u0644\u0628\u064a\u0629. \u0625\u0646\u0647 \u064a\u062c\u0639\u0644\u0647\u0645 \u0645\u0631\u062a\u0628\u0643\u064a\u0646 \u0641\u0642\u0637.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646\u0643 \u0645\u0633\u0627\u0639\u062f\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u062a\u0635\u0627\u0644 \u062f\u0642\u064a\u0642\u0629 \u0644\u0634\u0631\u0643\u062a\u0643. \u062a\u0633\u0627\u0639\u062f\u0643 \u062c\u0645\u064a\u0639 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0648\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0643 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0637\u0631\u0642 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u062f\u064a\u0647\u0645.<\/span><\/p>\n<h3 id=\"respond_to_your_customers_as_soon_as_possible\" class=\"blankurl\">10. \u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a \u0645\u0645\u0643\u0646<\/h3>\n<p><span style=\"font-weight: 400;\">\u0623\u0647\u0645 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u064a\u062f\u0629 \u0647\u0648 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0644\u0627 \u064a\u0633\u062a\u062c\u064a\u0628 \u0645\u0639\u0638\u0645 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0628\u0633\u0631\u0639\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u0648\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0634\u0643\u0644\u0629 \u0623\u0648 \u064a\u0642\u062f\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a. \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645 \u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0633\u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0625\u0630\u0627 \u062a\u0644\u0642\u0648\u0627 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0633\u0631\u064a\u0639\u0629. \u064a\u062c\u0628 \u0623\u0646 \u0646\u0633\u062a\u062c\u064a\u0628 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0633\u0631\u0639\u0629. \u062d\u0627\u0648\u0644 \u0623\u0646 \u062a\u0642\u062f\u0645 \u0644\u0639\u0645\u064a\u0644\u0643 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0633\u0631\u064a\u0639\u0629 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0637\u0631 \u0623\u0648 \u0627\u0644\u0644\u0645\u0639\u0627\u0646. \u0644\u0623\u0646\u0647\u0627 \u0645\u0647\u0645\u0629 \u062c\u062f\u0627 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0646\u0627.<\/span><\/p>\n<h2 id=\"conclusion\" class=\"blankurl\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0646\u0623\u0645\u0644 \u0623\u0644\u0627 \u062a\u0636\u0637\u0631 \u0623\u0628\u062f\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u060c \u0633\u0648\u0627\u0621 \u0643\u0639\u0645\u064a\u0644 \u0623\u0648 \u0643\u0635\u0627\u062d\u0628 \u0639\u0645\u0644 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u062f\u0627\u062e\u0644 \u0641\u0631\u064a\u0642\u0647. \u0648\u0644\u0643\u0646 \u0625\u0630\u0627 \u062d\u062f\u062b \u0627\u0644\u0623\u0633\u0648\u0623 \u060c \u0641\u0633\u062a\u0639\u0631\u0641 \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0647\u0630\u0647 \u0628\u0639\u0636 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0639\u0644\u0649 \u0643\u0644 \u0634\u0631\u0643\u0629 \u0627\u062a\u0628\u0627\u0639\u0647\u0627 \u0644\u062a\u0648\u0641\u064a\u0631 \u0623\u0641\u0636\u0644 \u062a\u062c\u0631\u0628\u0629 \u0645\u0645\u0643\u0646\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0625\u0630\u0627 \u062a\u0645 \u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0629 \u0625\u0646\u0634\u0627\u0621 \u0623\u0633\u0627\u0633 \u0644\u0644\u0648\u0644\u0627\u0621 \u0648\u062a\u062c\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0648\u0641\u0631 QuestionPro CX \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0628\u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0648\u0627\u0644\u062d\u064a\u0644 \u0644\u062a\u062c\u0646\u0628 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0648\u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u062c\u064a\u062f\u0629. \u0627\u0637\u0644\u0628 \u0639\u0631\u0636\u0627 \u062a\u0648\u0636\u064a\u062d\u064a\u0627 \u0627\u0644\u064a\u0648\u0645 \u0644\u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 QuestionPro \u0641\u064a \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u062a\u0623\u062b\u064a\u0631 \u0637\u0648\u064a\u0644 \u0627\u0644\u0645\u062f\u0649 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u064a\u0631\u0627\u062f\u0627\u062a\u0647\u0645. \u0645\u0627 \u0647\u064a \u0627\u0644\u0639\u0648\u0627\u0642\u0628\u061f \u0627\u0644\u0639\u0648\u0627\u0642\u0628 \u0647\u064a \u0623\u0646 39\u066a [&hellip;]<\/p>\n","protected":false},"author":49,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193,1186],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629: \u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0646\u0628\u0647\u0627 + \u0623\u0645\u062b\u0644\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062a\u062c\u0631\u0628\u0629 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content=\"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629: \u0643\u064a\u0641\u064a\u0629 \u062a\u062c\u0646\u0628\u0647\u0627 + \u0623\u0645\u062b\u0644\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u062a\u0623\u062b\u064a\u0631 \u0637\u0648\u064a\u0644 \u0627\u0644\u0645\u062f\u0649 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u064a\u0631\u0627\u062f\u0627\u062a\u0647\u0645. 39\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u062a\u062c\u0646\u0628\u0648\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0645\u062f\u0629 \u0639\u0627\u0645\u064a\u0646.\" \/>\n<meta property=\"og:url\" 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