{"id":81871,"date":"2019-10-22T04:21:02","date_gmt":"2019-10-22T11:21:02","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=81871"},"modified":"2023-07-26T08:22:09","modified_gmt":"2023-07-26T08:22:09","slug":"strong-workplace-cultures-drive-effective-giving-organizations","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/strong-workplace-cultures-drive-effective-giving-organizations\/","title":{"rendered":"Strong workplace cultures drive effective giving organizations"},"content":{"rendered":"

More than 1.5 million non-profit organizations operate in the United States. Our charge is to make a difference in our communities…every day in everyday lives. And our collective impact is immeasurable.<\/p>\n

There\u2019s an adage in the world of work – one widely accepted in blind faith: \u201cCustomers come first.\u201d Nowhere is this truer than in the Not-for-profit (NFP) realm….we exist solely for the people we serve. A war is being waged on this adage, though. Maybe it amounts to nothing more than a chicken or egg debate, but we think there\u2019s something here worth paying attention to.<\/p>\n

No, customers don\u2019t come first. Employees do.<\/strong><\/p>\n

If we are all about our mission, then we must be mission-ready; and there\u2019s really only one way to do that. We have to have the right employees – the best people – behind that mission. No employees, no mission. Wrong employees, damaged brand, missed opportunities, suboptimal performance, alienated community. If our employees are fully engaged in our mission, that mission is met…exceeded, even. So why wouldn\u2019t we start there?<\/p>\n

The Wise Giving Alliance (give.org<\/a>) is devoted to helping contributors make informed decisions and advocating high standards of conduct in organizations that seek contributions from the public. Increasingly we\u2019re finding that the strength of an organization\u2019s workplace culture has a lot to do with how effective that organization is at everything from raising money to serving their community. Much of that comes from what a strong and positive workplace culture does to the workforce that\u2019s living it. Strong and good work cultures drive engagement, intent to stay, willingness to put forth discretionary effort, and a relentless commitment to the mission.<\/p>\n

Simply put, strong workplace cultures drive success.<\/strong><\/p>\n

Maybe this is intuitive for you. We wanted to prove it, though. We used our proprietary workplace culture measurement<\/a> tool, WorkXO\u00ae<\/a>, that captures feedback from active employees to identify the behaviors, beliefs, values, and actions they experience (or don\u2019t) while at work. The tool also analyzes how those experiences impact desirable workplace outcomes like engagement and Employee Net promoter score (eNPS<\/a>). The latter is the result of the answer to one important question: \u201cHow likely are you to recommend someone you respect this organization for employment?\u201d<\/p>\n

LEARN ABOUT:<\/strong> Workplace Employee Experience Examples<\/a><\/em><\/p>\n

We randomly selected 8 charitable organizations that carry the Wise Giving Alliance Seal (\u201cAccredited Sample\u201d). In order to get that seal, organizations must adhere to 20 standards for effective and responsible operations. Those organizations invited all of their employees to take the WorkXO culture survey and we received 217 individual employee responses as a result (n=217). This level of response is deemed statistically significant with 95% confidence and less than a 5% margin of error. At the same time, QuestionPro compiled a benchmark from 27 Non-Profit Organizations that have taken the WorkXO Culture Survey in the last 12 months (\u201cBenchmark\u201d). Neither of those 27 organizations carries the Wise Giving Alliance Seal. Those organizations comprised 1,756 individual employee responses (n=1,756). That response level is also deemed statistically significant.<\/p>\n

This is what we learned<\/strong><\/p>\n