{"id":85785,"date":"2019-12-23T03:18:41","date_gmt":"2019-12-23T11:18:41","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=85785"},"modified":"2019-12-23T03:18:41","modified_gmt":"2019-12-23T11:18:41","slug":"push-metrics-share-and-schedule-dashboard-reports","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/push-metrics-share-and-schedule-dashboard-reports\/","title":{"rendered":"Push Metrics: Share and schedule your weekly dashboard reports \u00a0"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Survey metrics provide valuable insights to understand the satisfaction level of a customer. Knowing what works better and what issues need immediate attention for enhanced customer satisfaction allows management to come up with a result-oriented customer satisfaction strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the sheer number of available <\/span><span style=\"font-weight: 400;\">metrics<\/span><span style=\"font-weight: 400;\"> can sometimes be overwhelming to check it manually and login to the account every time to view the dashboard. Due to the time and efforts it needs, many times, segment managers give it a pass. QuestionPro\u2019s new CX feature to schedule dashboard reports periodically is a solution to overcome this problem.\u00a0<\/span><\/p>\n<h2><b>Push metrics &#8211; Share periodic survey metrics with all dashboard users.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">QuestionPro introduced a new feature under \u201cPush Metrics,\u201d that allows admins to share weekly survey dashboard reports via email. It ensures sharing the right data with all the right people that matter to the organization at the right time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No longer the segment managers need to login to their QuestionPro CX account to view the reports. A weekly email containing an overall dashboard report is enough for people to consider and act upon the insights.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The CX dashboard reports are fully customizable, ensuring all the involved managers get an objective view of the feelings, beliefs, expectations, issues, and sentiments of the customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These timely dashboard reports will help management to drive decisions, make strategies, implement changes, and reach target audiences to brand their product or services.\u00a0<\/span><\/p>\n<h3><b>How to activate push metrics in your CX account<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">Login to your QuestionPro CX account\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Go to <\/span><b>Admin<\/b><span style=\"font-weight: 400;\"> &gt;&gt; <\/span><b>Push Metrics\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Toggle on the<\/span><b> Schedule Report <\/b><span style=\"font-weight: 400;\">button<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click on the drop-down menu present in front of the <\/span><b>Dashboard<\/b>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You can opt for overall reports monthly trends or sentiment analysis under this tab\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">It is a good practice to send survey metrics for overall surveys.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the day on which you want the reports to go out from the drop-down list listed in front of <\/span><b>Weekly On<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the <\/span><b>time frame<\/b><span style=\"font-weight: 400;\"> from the drop-down menu so that the push metric can be scheduled at a specific time slot.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customize the email\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add subject line<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Add your message\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hit the <\/span><b>Save<\/b><span style=\"font-weight: 400;\"> button\u00a0<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-85786\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/12\/new.png\" alt=\"Push metrics for customer experience\" width=\"1358\" height=\"820\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hurray! You just scheduled your weekly survey metric dashboard.\u00a0<\/span><\/li>\n<\/ul>\n<p>To learn more about how you can use push metrics to improve your customers&#8217; experience, check out our <a href=\"https:\/\/www.questionpro.com\/help\/customer-experience\/cx-push-metrics.html\">Push Metrics<\/a> help document.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Survey metrics provide valuable insights to understand the satisfaction level of a customer. Knowing what works better and what issues [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":86433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Push Metrics: Share and schedule your weekly dashboard reports \u00a0 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Push metrics allows admins to share weekly survey dashboard reports via email. 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