{"id":862351,"date":"2024-04-29T17:01:14","date_gmt":"2024-04-30T00:01:14","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=862351"},"modified":"2024-04-30T09:28:43","modified_gmt":"2024-04-30T16:28:43","slug":"questionpro-cx-product-updates-q1-2024","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/questionpro-cx-product-updates-q1-2024\/","title":{"rendered":"QuestionPro CX Product Updates &#8211; Quarter 1, 2024"},"content":{"rendered":"\n<p><strong>From awesome heatmap enhancements to a sentiment widget that&#8217;ll brighten your day, we&#8217;ve got the updates you&#8217;ve been waiting for.<\/strong><\/p>\n\n\n\n<p>At QuestionPro CX, we are thrilled to kickstart 2024 with product updates aimed at further enhancing our platform&#8217;s capabilities to drive exceptional customer experiences.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"QuestionPro CX Product Updates - Q1 2024\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/V8uL0o2URJ0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">More of a visual person? Here&#8217;s a video summary of all the Q1 2024 cool features for QuestionPro CX.<\/figcaption><\/figure>\n\n\n\n<p>Let&#8217;s explore some of the latest features introduced last quarter:<\/p>\n\n\n\n<p><strong>Comment List Widget Enhancement<\/strong><\/p>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"624\" height=\"371\" src=\"https:\/\/lh7-us.googleusercontent.com\/UVMvn2OvUvTiMXZlZsvD1UZ7eiJfBfK3X78hNcuj5U41fKftrIPlJIJxkpu2ZqKHIU4OLO5BkKkj9pTzkbh7uScpjGnyFAGqg0hRQn5SdxOc3OIG_PaYXLr2h_4ViGR9Eky7YSElpgbKyh4r-u2OhUk\"><\/p>\n\n\n\n<p>We are amped to announce enhancements to the Comment List Widget, providing users with more flexibility and functionality. Users can now add up to seven parameters or columns of their choice to the widget, such as phone numbers, email addresses, or custom variables. These parameters will be displayed alongside response IDs, offering deeper insights into customer feedback. Additionally, we&#8217;ve introduced the &#8220;None&#8221; scoring model, allowing users to hide color indicators and scores columns, making the widget suitable for open-ended questions and eliminating the dependency on NPS questions.<\/p>\n\n\n\n<p><strong>Survey Tokens Revamp: Bulk Add, QR Codes, Search<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1289\" height=\"764\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-6.png\" alt=\"\" class=\"wp-image-862368\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-6.png 1289w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-6-300x178.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-6-1024x607.png 1024w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-6-768x455.png 768w\" sizes=\"(max-width: 1289px) 100vw, 1289px\" \/><\/figure>\n\n\n\n<p>In our ongoing efforts to streamline survey management, we have revamped the survey tokens functionality in CX. Users can now easily add anonymous tokens in bulk to the platform via Excel upload, simplifying the token creation process. Furthermore, users can download all anonymous tokens present in the system in an Excel file, including token URLs for easy reference. We&#8217;ve also enhanced survey tokens with support for five custom variables and a product variable, providing users with more flexibility while creating and managing survey tokens.<\/p>\n\n\n\n<p><strong>ClosedLoop &#8211; Winback Survey<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1277\" height=\"757\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-5.png\" alt=\"\" class=\"wp-image-862366\" srcset=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-5.png 1277w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-5-300x178.png 300w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-5-1024x607.png 1024w, https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/image-5-768x455.png 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><\/figure>\n\n\n\n<p>Introducing the ClosedLoop &#8211; Winback Survey feature, designed to help users gather feedback from customers after their tickets are marked resolved. This survey allows admins to gauge customer satisfaction with the ticket resolution process and the solutions provided by agents. By capturing updated NPS scores post-resolution, the Winback Survey enables users to understand how many customers are converted from Detractors to Promoters, facilitating customer retention and loyalty.<\/p>\n\n\n\n<p>These Quarter 1 updates exemplify our commitment to innovation and empowering our users with the tools they need to deliver exceptional customer experiences. Stay tuned as we continue to unveil more enhancements throughout the year, shaping the future of customer experience management.<\/p>\n\n\n\n<p>Check out <a href=\"https:\/\/youtu.be\/V8uL0o2URJ0\" target=\"_blank\" rel=\"noreferrer noopener\">this video summary<\/a> if you&#8217;d like to visualize the mentioned product updates + more!, up and running. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Redefine customer experience excellence with QuestionPro CX.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is there something wrong with your Customer Experience?<\/h2>\n\n\n\n<p>When you complete an honest assessment, the outcome can be beneficial, particularly when it comes to your Customer Experience program.<\/p>\n\n\n\n<p>Take five minutes and complete an audit for your organization<a href=\"https:\/\/info.questionpro.com\/en\/customer-experience-audit\"> here<\/a>.&nbsp;<\/p>\n\n\n\n<p>You may discover a gap in measurement, an opportunity to improve a process, the place where an organizational shift needs to take place or an opportunity to win a greater share of your customers\u2019 wallets.&nbsp;<\/p>\n\n\n\n<p>We all want that bigger \u201creturn\u201d. In this situation, the worst case scenario is that you\u2019ll get some information that will help your organization since there is no cost or obligation in completing this audit.<\/p>\n\n\n\n<p><p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/en\/customer-experience-audit\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Take CX Audit Now<\/strong><\/a><\/p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From awesome heatmap enhancements to a sentiment widget that&#8217;ll brighten your day, we&#8217;ve got the updates you&#8217;ve been waiting for. [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":862354,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[169,170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro CX Product Updates - Quarter 1, 2024 | QuestionPro<\/title>\n<meta name=\"description\" content=\"From awesome heatmap enhancements to a sentiment widget that&#039;ll brighten your day, we&#039;ve got the updates you&#039;ve been waiting for. 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