{"id":90489,"date":"2020-02-12T02:15:17","date_gmt":"2020-02-12T10:15:17","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=90489"},"modified":"2024-08-12T01:13:53","modified_gmt":"2024-08-12T08:13:53","slug":"customer-experience-push-metrics-dashboard-more","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/customer-experience-push-metrics-dashboard-more\/","title":{"rendered":"Enrich your Customer Experience (CX) with Push Metrics, shareable dashboards, and more"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We understand how valuable customers are to organizations and <\/span><span style=\"font-weight: 400;\">hence the importance of emphasis on driving the right Customer Experience Programs.<\/span><span style=\"font-weight: 400;\"> A long-lasting and positive experience throughout every stage of a customer journey ensures a good CX. We, at QuestionPro, understand that and want to help our customers provide an enriching CX. In this blog, we are rounding up three key updates that will help enrich your organization\u2019s CX.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h2><span style=\"font-weight: 400;\">Scheduling and sharing weekly reports with \u2018Push Metrics\u2019<\/span><\/h2>\n<\/li>\n<\/ul>\n<p><strong><i>Update<\/i><\/strong><span style=\"font-weight: 400;\">: Surveys help measure customer satisfaction levels. Using online questionnaires, you can understand what CX strategies are working and vice-versa. Survey reports play a crucial role here, and analytics is what helps you make informed decisions and sound strategies. The \u2018Push Metrics\u2019 update helps in extracting and sharing via email weekly survey intelligence reports.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-90726 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/Trend-copy.gif\" alt=\"push-metrics-cx-questionpro\" width=\"1030\" height=\"720\" \/><\/p>\n<p><strong><i>Benefits<\/i><\/strong><span style=\"font-weight: 400;\">: There are many benefits to \u2018Push Metrics\u2019, here are some key advantages:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Scheduling<\/b><span style=\"font-weight: 400;\">: Scheduled to go out weekly, you do not have to worry about sending (or forgetting) reports to your team. The team gets regular weekly updates without fail.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>No sign-in required<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">Once you send the report, viewers do not need to login to view the reports. This should be good news for segment managers; they can now easily access the info and start acting on it.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Security<\/b><span style=\"font-weight: 400;\">: Since you are sending the reports via email, you do not have to worry about privacy. Only the intended recipients will get the reports.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-90444 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/push-metrics-questionpro-cx.png\" alt=\"push-metrics-cx-questionpro\" width=\"1358\" height=\"820\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h2><span style=\"font-weight: 400;\">Sharing your CX reports with portal users<\/span><\/h2>\n<\/li>\n<\/ul>\n<p><strong><i>Update<\/i><\/strong><span style=\"font-weight: 400;\">: We know how vital the sharing of data is. With this new update to <a href=\"https:\/\/www.questionpro.com\/cx\/analytics\/dashboards.html\">CX dashboard<\/a> settings, you will be able to share any custom dashboard that you designed with your portal managers and users. With this new update, the managers can now view data that is relevant only to their segment or region.<\/span><\/p>\n<p><strong><i>Benefits<\/i><\/strong><span style=\"font-weight: 400;\">: Here are some key benefits to this update that will make portal users happy:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Access control<\/b><span style=\"font-weight: 400;\">: Only the admin can edit or delete any shared dashboards. Portal managers will not have access to edit or delete.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Standard reporting<\/b><span style=\"font-weight: 400;\">: If no custom dashboards have been created to share with portal managers, a default &#8216;Overall&#8217; dashboard will be shared with them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Assigning roles<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">You can set up a hierarchy in the system; this will make it easy to share CX dashboards.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-90459 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/cx-dashboard-portal-questionpro1.png\" alt=\"cx-report-questionpro-dashboard\" width=\"1248\" height=\"834\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-90452 size-full alignleft\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/cx-dashboard-portal-questionpro2.png\" alt=\"customer-experience-report-questionpro-dashboard\" width=\"1248\" height=\"834\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\">\n<h2><span style=\"font-weight: 400;\">Unsubscribing customers from your CX projects<\/span><\/h2>\n<\/li>\n<\/ul>\n<p><strong><i>Update<\/i><\/strong><span style=\"font-weight: 400;\">: Removing emails from lists can be a problem. Have you done it correctly, are you sure all further emails will be blocked, are you spamming your customers? These are some questions that may seem trivial but require your 100% attention. Unsolicited emails can be a big problem. Customers sometimes do get emails even when they have subscribed! We know this can be an issue, and now with this new update, you do not have to worry about unsubscribes. It\u2019s simple, effective, and permanent.<\/span><\/p>\n<p><strong><i>Benefits<\/i><\/strong><span style=\"font-weight: 400;\">: While many, here are some key advantages of the CX unsubscribe option:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Proper deletion<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">You can remove customer email from multiple lists so that you do not send any unnecessary reminder emails.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Remove selectively<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">You can remove select customers with the one line unsubscribe option. No compulsion to upload multiple emails or sheets at once. Do it as and when necessary.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Complete unsubscribe<\/b><span style=\"font-weight: 400;\">: You can be rest assured that once an email has been unsubscribed, they will not receive any email from your QuestionPro CX account.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-90473 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/unsubscribe-users-cx-projects-questionpro1.png\" alt=\"Unsubscribe-customers-customer-experience\" width=\"1404\" height=\"874\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-90466 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/02\/Unsubscribing-customers-from-your-CX-projects2.png\" alt=\"Unsubscribe-customers-CX\" width=\"1404\" height=\"834\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Many many more updates are coming soon. Stay tuned!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We understand how valuable customers are to organizations and hence the importance of emphasis on driving the right Customer Experience [&hellip;]<\/p>\n","protected":false},"author":93,"featured_media":90482,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[170,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top Customer Experience (CX) feature updates | QuestionPro | QuestionPro<\/title>\n<meta name=\"description\" content=\"We know how important Customer Experience (CX) is to organizations. 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