

{"id":97961,"date":"2020-04-13T04:11:21","date_gmt":"2020-04-13T11:11:21","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=97961"},"modified":"2020-04-13T04:11:21","modified_gmt":"2020-04-13T11:11:21","slug":"delight-your-survey-respondents-with-custom-smileys","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/delight-your-survey-respondents-with-custom-smileys\/","title":{"rendered":"Delight your survey respondents with custom smileys"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Online surveys are used to gather feedback, preferences, and opinions of your target audience. They help make smarter business decisions. However, the quality and reliability of insights gained from the survey results depend on the quality of the data collected, which in turn depends on the questions you ask. Also, the easier these questions are, the higher chances of responses being more genuine and accurate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the rise in emotion-based feedback, online surveys have become more visual. Market researchers across the world use universally known smiley survey questions that are easily recognizable, engaging, and visually appealing.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How smiley surveys help in collecting data?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Surveys with smiley face questions are designed for customers who are busy and do not have enough time to complete long questionnaires. For such an audience, smiley questions turn out to be quick, simple and focused.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because smiley surveys are short to answer, the response and completion rate increases. Businesses can gather data from more customers and learn about their experiences.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">What\u2019s new?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can now customize your smiley rating question in QuestionPro surveys. Choose from our professionally designed smiley sets or upload your own smileys. All custom smileys are fully supported online as well as in our offline mobile app.<\/span><\/p>\n<h4><strong>How to add custom smileys in your surveys?<\/strong><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">Log in QuestionPro <\/span><b>Surveys<\/b><span style=\"font-weight: 400;\">. Go to the <\/span><b>Workspace <\/b><span style=\"font-weight: 400;\">under the <\/span><b>Edit <\/b><span style=\"font-weight: 400;\">tab.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Click on <\/span><b>Add Question. <\/b><span style=\"font-weight: 400;\">Select <\/span><b>Smiley &#8211; Rating question.\u00a0<\/b><\/li>\n<li>Click on <strong>Change Smileys<\/strong>.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97962\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Smiley-survey.jpg\" alt=\"\" width=\"900\" height=\"622\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Select from the set of standard smileys and click on <\/span><b>Save.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97969\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Smiley-survey-2.jpg\" alt=\"\" width=\"900\" height=\"532\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Or upload an image to create a custom smiley. Click on the plus sign and upload smiley for each rating.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97976\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Smiley-survey-3.jpg\" alt=\"\" width=\"900\" height=\"360\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Note<\/strong>: Even if you want to use a 2, 3, or 4 point smiley scale, upload all 5 smileys to complete the set.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you upload all the 5 smileys, your custom smiley set is now ready to use.<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Click on <\/span><b>Set as Default and Save <\/b><span style=\"font-weight: 400;\">or <\/span><b>Save.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97983\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Smiley-survey-4.jpg\" alt=\"\" width=\"900\" height=\"354\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can upload smileys that match with your brand voice and set as default. With such a setting, whenever you create a new survey with smileys, your branded smileys will be used.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These custom smileys can be used across all accounts under an organization.<\/span><\/p>\n<h4><b>How to change the scale of smileys?<\/b><\/h4>\n<ul>\n<li><span style=\"font-weight: 400;\">Click on the <\/span><b>Settings<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li>Choose between a 2, 3, 4 or a 5 point scale using the &#8216;<strong>&#8211;<\/strong>&#8216; or &#8216;<strong>+<\/strong>&#8216; buttons.<\/li>\n<li>You can also flip the scale from \u2018<strong>Negative to Positive<\/strong>\u2019 to \u2018<strong>Positive to Negative<\/strong>\u2019 rating.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-97990\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Smiley-survey-5.jpg\" alt=\"\" width=\"900\" height=\"437\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more: <\/span><a href=\"https:\/\/www.questionpro.com\/help\/smiley-rating.html\"><span style=\"font-weight: 400;\">How to add a smiley rating question in your surveys?<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">For best results, smiley surveys should be used immediately after the point of experience. Their visual interface makes them ideal for use in customer satisfaction surveys, patient experience surveys, in-flight experience surveys, online shopping experience surveys and many more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to know more about how online surveys can help you make better decisions and grow your business, get in touch with us.\u00a0 \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online surveys are used to gather feedback, preferences, and opinions of your target audience. They help make smarter business decisions. [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":98005,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[187],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delight your survey respondents with custom smileys | QuestionPro<\/title>\n<meta name=\"description\" content=\"Online surveys are used to gather feedback, preferences, and opinions of your target audience. They help make smarter business decisions. 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