Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They want privacy. This demand creates a lot of work for brands that try to meet these varied – and sometimes contradictory – needs. I am one of those customers. When I travel, I want to see a consistent experience throughout the varied hotels where I stay – it is why I am loyal to two specific brands. I know what to expect – both in terms of rooms and their technology. I know one is better about allowing me to request early check-in, whereas the other gives me a mobile door key and usually alerts me exactly when my room is ready.<\/p>\n\n\n\n
Don’t Miss Out This Week’s Video Summary below:<\/strong><\/p>\n\n\n\n