Dana Alvarenga

  • https://www.slapfive.com Dana Alvarenga has over 18 years experience in the technology industry within sales, sales training, management, customer education and success. At SlapFive she is the VP of Customer Experience and leads the Customer Success function, along with Education, VOC, and Advocacy.

   



Articles by Dana Alvarenga

Using the Power of Customer Voice to drive revenue:

Traditional Customer Voice vs the True Authentic Voice of your Customers

Introduction There are several challenges and opportunities when it comes to capturing the true, authentic voice of the customer. Customer Voice is nothing new....
April 28, 2023 5 min read