Dennis Wakabayashi VP of Customer Experience for a Fortune 500 global marketing solutions company where he works with leading business executives to help them realize their dream of business transformation. He’s also an instructor at the University of Wisconsin - Madison where he teaches digital marketing to the next generation of marketing leaders. Dennis has more than 50,000 followers on social media, and hosts marketing industry events as well as regularly speaks on stage on the topic of customer experience.


4 Stories by Dennis Wakabayashi


Separar, Identificar & Predecir

Introducción NPS (Net Promoter Score) es una metodología ampliamente utilizada para medir la satisfacción de los clientes. De hecho, es casi omnipresente y ha...
7 min read