What is the Privacy Shield Framework?
The U.S. Department of Commerce, the European Commission, and the Swiss Administration designed the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, to provide companies with a mechanism to comply with data protection requirements while transferring personal data of the citizens from the European Union and Switzerland to the United States.
QuestionPro complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework while collecting, using, and storing personal information transferred from the EU and Switzerland to the United States.
QuestionPro has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. In case of any conflict, the Privacy Shield Principles shall govern.
Why does it matter for your research?
We are committed to protecting the security and integrity of all personal information collected by or disclosed to QuestionPro. We will not use any such information for marketing and communications, and membership as a panel member and/or participation in any survey(s) are voluntary.
- Information collection and use: A respondent may forward a survey with others by providing email addresses after completing the survey. QuestionPro will send a survey link to them and a one-time email that introduces and invites the addressee to our website. We do not share these email addresses with customers or survey admins. Unless the addressee requests further communication, we will not send future mailings. Any addressee can contact our support team to be removed from the database.
While creating a survey, any information shared with QuestionPro is owned solely by the survey administrator. We offer an option to password-protect your surveys if they contain sensitive content. The email addresses added to the system to distribute the surveys are owned solely by the survey administrator. We do not share any information uploaded to the system with third parties.
- Access to Personally Identifiable Information (PII): Upon request, we will let you know about whether we hold any of your personal information. You may update, delete or cancel your account any time by logging into the application and clicking on the 'My Account' link.
- Data retention: We retain your information for as long as your account is active, as needed to offer you services, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Security: All sensitive information such as credit card number is encrypted using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.