Synchronizing data with the mobile app

Synchronization is a process by which you can upload the responses for survey(s) from QuestionPro Offline App into your QuestionPro account.

It also update the survey(s) in the app if there are any changes in it.

How can I synchronize data that I collected offline?

Once you have an internet connection, you can click on the Synchronize button on the home screen. On an Android device, if you are in offline mode, click the settings gear at the bottom of the screen and then tap Synchronize.

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Please do not update your QuestionPro Offline App if you have collected offline data. First synchronize data with your online account, and then you can update your QuestionPro Offline App. For any changes you make to a survey you want to use in the mobile app, please make sure to sync your account on your device the next time you log in for the survey changes to be reflected in your account.

Below are some helpful tips which helps to synchronize properly:

  • Kindly make sure your device have internet access. (Preferably strong/fast connection)
  • Kindly confirm you have your App updated. (The app can be set to auto-update or can be updated manually from the Playstore/Appstore settings)
  • Sometimes if the survey is large or have a lot of questions in a single page, we face some difficulties/little more time than expected while sync( a rare scenario).

If still doesn't work well. Kindly export data for manual upload as per steps mentioned below:

Using QuestionPro Offline App, you can do an export data from Settings » Export Database » Export data for manual upload.

Select the correct email client and the app will open the selected email client with export content attached and the email ID prepopulated. Send the email without deleting the content in the body. QuestionPro support will import the exported data into your account.

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Survey Software Help Image
Survey Software Help Image

Can I synchronize only the complete responses that I collected offline?

Yes. You can synchronize only the complete responses that were collected in offline mode.

Click on sync button on QuestionPro mobile app. Following screen will appear:

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  • By default, sync incomplete responses toggle is on. Whenever this toggle is on, complete and incomplete responses will be synchronized.
  • To synchronize only complete responses from offline mode, turn off the toggle.
  • Click on sync button.

Now, only complete responses will be synchronized with your QuestionPro account.


This feature/tools described here are available with the following license(s) :

Corporate Edition and above- Buy Now - $75/Month

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