Frequently Asked Questions
Who actually programs the surveys on QuestionPro?
You. QuestionPro provides a simple wizard interface that steps you through the process of building a survey. We've done everything we can to make this process as simple as possible. If you are short on time, let us know, we'll program the survey for you.
Who comes up with the questions for the survey?
We offer survey templates as well as articles on best practices for designing surveys. We offer them as a guide to get you started. You can use these resources as a starting point OR you can create a completely custom survey from scratch.
Can I add images and multimedia to my survey?...and in particular my company logo?
Yes! Absolutely. Anything that can be done to a web page can probably be included on a QuestionPro survey. That includes customizing text, adding images, adding logos, adding multimedia etc. etc. (more: sample surveys)
Do you have advanced features for designing surveys?
Yes, we offer all of the fancy features for creating complex surveys. This includes branching logic (simple, delayed, compound), extraction, randomization, rotation, etc., etc. You would be surprised at some of the requests that we have had for programming custom surveys and sometimes we surprise ourselves with what we can make the software do. (more: features | sample surveys)
Do you have any large clients?
Yes, we are a recognized leader in online survey software. We have clients both large and small. Many companies that you will surely recognize. Our published client list is just a sample of our clients. Our total client list numbers in the several thousands. (more: clients)
What does it actually cost to run a survey?
By offering monthly billing, we are trying to keep all of the people happy all of the time. Meaning, if you need to run a quick ad-hoc survey, then you can sign up for a month and cancel your account when you are done. If you conduct surveys on an ongoing basis, then you can sign up for a year in advance and we'll give you a discount.
Is my data safe with you?
Yes. Our servers are hosted in a state of the art data center. All data is protected utilizing the highest level of internet security standards. (more: security/privacy)