UX of Computers and Contacts list

General Comments

Enabled peer-review/collaboration.
- marketing 5 years ago, 18-Mar-2019

Questions marked with a * are required

100%

Dear user,

as you might have noticed, we changed the design of the TeamViewer user interface and with this also the Computers and Contacts list a certain time ago. In this survey, you have the opportunity to give feedback for further optimization of the user experience of the Computers and Contacts list. We want you to rate some possible variants of the list layout.

Please note: The variants described in this survey are just drafts, it is not guaranteed that they will be implemented in later TeamViewer versions!

It will take you approximately 5 to 10 minutes to complete the questionnaire. Your participation in this study is voluntary. Your survey responses will be treated completely anonymously. For more details, please see our Privacy policy.

Thank you in advance!

Your TeamViewer User Experience Team

Your TeamViewer Usage

For a better understanding and classification of your answers, we would like to know how you use TeamViewer.

Do you have a TeamViewer License?

(0)

No, I'm a free user

Yes

Are you an employee of TeamViewer GmbH?

(0)

Yes

Since which version have you been using TeamViewer?

(0)

Since version 12 or older versions

Since version 13 or 14

I don't know

How many TeamViewer connections do you have on average per week?

(0)

less than 1

1-2

3-10

11-25

26-50

More than 50

In which job/role are you using TeamViewer products?

(0)

Collaborator (Remotely work together with others on a project or topic / e.g. architect, trainer, lawyer, developer, designer, ...)

IT Administrator (controls internal IT infrastructures)

Help receiver at work (job-related situation)

Managed service provider (MSP) (admin and supporter services)

Private help giver (helps friends and family)

Private help receiver (gets help from friends and family)

Small- and medium-sized business owner (SMB, manages offices or point of sale)

Supporter (provides support internally or externally, as a user not buyer)

Teleworker / Home office (works remotely)

Other

Old vs. new design usage

Do you use TeamViewer with the "new" (all in one window) user interface, see this screenshot?

Or do you use the old user interface with option to un-dock the Computers and Contacts list, see next screenshot?

(0)

I use the new user interface

I use the old user interface

(0)

	Very poorly	Poorly	Average	Well	Very well
How well can you perform your tasks with the TeamViewer user interface you currently use?	Very poorly	Poorly	Average	Well	Very well

Please give reason for your rating

(0)

Which tasks do you mainly need to do with TeamViewer?

(0)

Connect to contacts/devices which are not in my Computers and Contacts list (Insert partner ID)

Quickly connect to contacts/devices

Monitor all my devices (if there are alerts)

Monitor certain devices (if there are alerts)

Monitor all my devices (if they are online/offline)

Monitor certain devices (if they are online/offline)

Have an overview of the hierarchical structure of the contacts/devices (e. g. country/company etc.)

Shorten and organize list of contacts/devices so that it can be browsed

Search for certain contacts/devices

Filter for certain contacts/devices

Tagging of certain contacts/devices

Other

Contacts and Computers List Variants for (Windows OS)

In the following, you will see different variants how the Computers and Contacts list could look like. Imagine yourself using them at your daily work. Please give a rating for each one and a reason why you rated as you did.

Variant 1: Current TV 14 default user interface

The client window can be dragged between two sizes:

Large window state
Intermediate window state

In the smallest available state (intermediate state) it is not possible to collapse the details
The actions on the devices and contacts are persistent together with the right window area

How it could look on your desktop:

(0)

	Very poorly	Poorly	Average	Well	Very well
How well do you think can you perform your tasks with this variant?	Very poorly	Poorly	Average	Well	Very well

Please give reason for your rating

(0)

Variant 2: Fully re-sizable window

It is possible to drag the client window to a third (small size) state

In this small state, the device / contact details are hidden
Actions on devices / contacts can be invoked by right clicking on them (using a context menu)

How it could look on your desktop:

(0)

	Very poorly	Poorly	Average	Well	Very well
How well do you think can you perform your tasks with this variant?	Very poorly	Poorly	Average	Well	Very well

Please give reason for your rating

(0)

Variant 3: Collapsible detail areaThe devices/contacts details can be collapsed/expanded by means of an (arrows) control

Actions on devices/contacts can be invoked by right clicking on them (using a context menu)

How it could look on your desktop:

(0)

	Very poorly	Poorly	Average	Well	Very well
How well do you think can you perform your tasks with this variant?	Very poorly	Poorly	Average	Well	Very well

Please give reason for your rating

(0)

Please rank the three Computers and Contacts list variants (1=highest preference, 3= lowest preference)

(0)

Variant 1: Current TV 14 default user interface

Variant 2: Fully re-sizable window

Variant 3: Collapsible detail area

Please give reason for your ranking

(0)

Do you have any other idea how we could improve the Computers and Contacts list?

(0)