Patient Satisfaction Survey Results 2018
This report displays the results of our Patient Satisfaction Survey which was launched July 12th 2018. It reflects the responses from our Beneficiaries who are over the age of 18 years. Questions that were rated from 1-5 were done so either on a scale represented by:
1 = Poor
2 = Fair
3 = Average
4 = Good
5 = Excellent
or
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
5,762
visibility
Viewed
5,716
Total Responses
5,122
flag Completed
89.61%
timelapse Completion Rate
594
do_not_disturb_on Dropouts
4 min
access_time Average Time
Countries | Responses |
---|---|
BS | 4.85% |
Total | 100.00% |
1. Consent given to participate in survey
Answer | Count | Percent |
|
Yes | 5179 | 99.46% |
|
No | 28 | 0.54% |
|
---|---|---|---|---|---|---|---|---|
Total | 5207 | 100 % |
2. Have you used the NHI services by seeing your NHI doctor?
Answer | Count | Percent |
|
Yes | 2105 | 40.29% |
|
No | 3119 | 59.71% |
|
---|---|---|---|---|---|---|---|---|
Total | 5224 | 100 % |
Have you used the NHI services by seeing your NHI doctor? - Dynamic Text / Comments
11/23/2018 | 27668336 |
[No] I was not sick so I was not able to visit |
11/23/2018 | 27661923 |
[No] I was not able to visit as yet because I was not sick. |
11/23/2018 | 27660847 |
[No] I have an appointment for next year |
11/23/2018 | 27659582 |
[No] I am on the Family Island so I can only visit if I come to Nassau. |
11/23/2018 | 27658884 |
[No] I was not sick |
11/23/2018 | 27658740 |
[No] I was not sick |
11/23/2018 | 27658572 |
[No] I was not able to visit as yet because I was not sick |
11/23/2018 | 27658450 |
[No] I have an appointment foe next Tuesday |
11/23/2018 | 27658014 |
[No] I was not able to visit as yet because I was not sick. |
11/23/2018 | 27657705 |
[No] I am still waiting to getting an appointment |
3. How often do you typically visit a doctor in a given year?
Answer | Count | Percent |
|
None | 6 | 0.29% |
|
1-2 visits | 1180 | 57.14% |
|
3-5 visits | 716 | 34.67% |
|
More than 5 visits | 160 | 7.75% |
|
No response | 3 | 0.15% |
|
---|---|---|---|---|---|---|---|---|
Total | 2065 | 100 % |
4. How long did it take to get an appointment with your NHI doctor?
Answer | Count | Percent |
|
No appointment required | 970 | 47.22% |
|
1-7 days | 998 | 48.59% |
|
7-14 days | 38 | 1.85% |
|
Over 14 days | 47 | 2.29% |
|
No response | 1 | 0.05% |
|
---|---|---|---|---|---|---|---|---|
Total | 2054 | 100 % |
5. When you phoned your NHI doctor's office during business hours, how often did your concern get addressed that same day?
Answer | Count | Percent |
|
Never | 23 | 1.75% |
|
Sometimes | 37 | 2.81% |
|
Usually | 72 | 5.47% |
|
Always | 1078 | 81.91% |
|
No Response | 106 | 8.05% |
|
---|---|---|---|---|---|---|---|---|
Total | 1316 | 100 % |