Patient Satisfaction Survey Results 2018
This report displays the results of our Patient Satisfaction Survey which was launched July 12th 2018. It reflects the responses from our Beneficiaries who are over the age of 18 years. Questions that were rated from 1-5 were done so either on a scale represented by: 1 = Poor 2 = Fair 3 = Average 4 = Good 5 = Excellent or 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree
VIEWED
5,762
STARTED
5,716
COMPLETED
5,122
COMPLETION RATE
89.61%
DROP OUTS
594
TIME TO COMPLETE
4 mins
 
Countries Responses
BS 0.10%
Total 100.00%
Consent given to participate in survey 
Answer Count Percent
20% 40% 60% 80% 100%
Yes 5179 99.46%
No 28 0.54%
Total 5207 100 %
How often do you typically visit a doctor in a given year?
Answer Count Percent
20% 40% 60% 80% 100%
None 6 0.29%
1-2 visits 1180 57.14%
3-5 visits 716 34.67%
More than 5 visits 160 7.75%
No response
3 0.15%
Total 2065 100 %
How long did it take to get an appointment with your NHI doctor?
Answer Count Percent
20% 40% 60% 80% 100%
No appointment required 970 47.22%
1-7 days 998 48.59%
7-14 days 38 1.85%
Over 14 days 47 2.29%
No response
1 0.05%
Total 2054 100 %
When you phoned your NHI doctor's office during business hours, how often did your concern get addressed that same day?
Answer Count Percent
20% 40% 60% 80% 100%
Never 23 1.75%
Sometimes 37 2.81%
Usually 72 5.47%
Always 1078 81.91%
No Response
106 8.05%
Total 1316 100 %
After arriving at your appointment, how long did you have to wait to see your doctor? Wait time includes time spent in the waiting room and exam room.
Answer Count Percent
20% 40% 60% 80% 100%
Less than 15 mins 427 20.59%
15-30 mins 856 41.27%
31-45 mins 394 19%
46mins-1 hour 220 10.61%
Over an hour 174 8.39%
No response 3 0.14%
Total 2074 100 %