Patient Satisfaction Survey Results for Minors 2018
This report displays the results of our Patient Satisfaction Survey which was launched July 12th 2018. It reflects the responses from the adult that accompanied the child to their doctor visit. Questions that were rated from 1-5 were done so either on a scale represented by: 1 = Poor 2 = Fair 3 = Average 4 = Good 5 = Excellent or 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree
VIEWED
1,697
STARTED
1,402
COMPLETED
1,083
COMPLETION RATE
77.25%
DROP OUTS
319
TIME TO COMPLETE
3 mins
 
Countries Responses
BS 0.07%
Total 100.00%
Parent/Guardian's consent given to participate in survey?
Answer Count Percent
20% 40% 60% 80% 100%
Yes 1120 99.47%
No 6 0.53%
Total 1126 100 %
How often does the child typically visit a doctor in a given year?
Answer Count Percent
20% 40% 60% 80% 100%
None 2 0.48%
1-2 visits 254 60.48%
3-5 visits 127 30.24%
More than 5 visits 37 8.81%
No Response 0 0%
Total 420 100 %
How long did it take to get an appointment with the child's NHI doctor?
Answer Count Percent
20% 40% 60% 80% 100%
Don't know 0 0%
Did not book the appointment 85 20.38%
1-7 days 203 48.68%
8-14 days 17 4.08%
Over 14 days 5 1.2%
No appointment required 107 25.66%
No Response 0 0%
Total 417 100 %
When you phoned the NHI doctor's office during regular business hours, did your concerns get addressed that same day?
Answer Count Percent
20% 40% 60% 80% 100%
Never 8 2.7%
Sometimes 12 4.05%
Usually 28 9.46%
Always 227 76.69%
No Response
21 7.09%
Total 296 100 %
After arriving at the appointment, how long did the child have to wait to see the doctor? Wait time includes time spent in the waiting room and exam room. 
Answer Count Percent
20% 40% 60% 80% 100%
Less than 15 mins 71 16.86%
15-30 mins 146 34.68%
31-45 mins 92 21.85%
46mins-1 hour 60 14.25%
Over an hour 51 12.11%
No Response 1 0.24%
Total 421 100 %