Patient Satisfaction Survey (done via Email) Results 2018
This report displays the results of our Patient Satisfaction Survey which was launched July 12th 2018. It reflects the responses from our adult Beneficiaries who completed the survey via email and not over the telephone.
660
visibility
Viewed
468
Total Responses
406
flag Completed
86.75%
timelapse Completion Rate
62
do_not_disturb_on Dropouts
6 min
access_time Average Time
Countries | Responses |
---|---|
BS | 92.52% |
US | 4.91% |
CA | 0.85% |
JM | 0.43% |
LC | 0.21% |
SX | 0.21% |
BB | 0.21% |
TT | 0.21% |
BM | 0.21% |
IT | 0.21% |
Total | 100.00% |
1. Have you been contacted by a NHI representative to take this survey over the telephone?
Answer | Count | Percent |
|
Yes | 74 | 16.41% |
|
No | 377 | 83.59% |
|
---|---|---|---|---|---|---|---|---|
Total | 451 | 100 % |
2. Have you used the NHI services by seeing your NHI doctor?
Answer | Count | Percent |
|
Yes | 306 | 84.07% |
|
No | 58 | 15.93% |
|
---|---|---|---|---|---|---|---|---|
Total | 364 | 100 % |
Have you used the NHI services by seeing your NHI doctor? - Dynamic Text / Comments
09/29/2018 | 24782120 |
[No] Has asked for a change. Got a change and said had to wait to change. Now wish to change. |
08/29/2018 | 23091644 |
[No] don't have it yet |
08/14/2018 | 22421823 |
[No] because i had to wait 3 month just to see the Doctor. |
08/13/2018 | 22404777 |
[No] When i went there was told that they are not doing any NHI services. |
08/06/2018 | 22196393 |
[No] The doctor I chose is no longer on Grand Bahama and I have been able to select another one. |
08/03/2018 | 22147752 |
[No] Couldn't use the doctors office services cause its closed down. |
08/01/2018 | 22094149 |
[No] They told me I was not signed up for nhi as yet. |
07/31/2018 | 22047347 |
[No] Haven't been ill. |
07/31/2018 | 22041552 |
[No] was refer to a particular doctor for my sickness |
07/30/2018 | 22016611 |
[No] I haven't used the service because I didn't know that it was up and running. |
3. How often do you typically visit a doctor in a given year?
Answer | Count | Percent |
|
None | 9 | 3% |
|
1-2 visits | 147 | 49% |
|
3-5 visits | 117 | 39% |
|
More than 5 visits | 22 | 7.33% |
|
No response | 5 | 1.67% |
|
---|---|---|---|---|---|---|---|---|
Total | 300 | 100 % |
4. After enrolling, how long did it take to get an appointment with your NHI doctor?
Answer | Count | Percent |
|
1-7 days | 117 | 39% |
|
7-14 days | 33 | 11% |
|
Over 14 days | 25 | 8.33% |
|
No appointment required | 118 | 39.33% |
|
No response | 7 | 2.33% |
|
---|---|---|---|---|---|---|---|---|
Total | 300 | 100 % |
5. When you phoned your NHI doctor's office during business hours, how often did your concern get addressed that same day?
Answer | Count | Percent |
|
Never | 10 | 3.33% |
|
Sometimes | 19 | 6.33% |
|
Usually | 39 | 13% |
|
Always | 149 | 49.67% |
|
I never called | 73 | 24.33% |
|
No Response | 10 | 3.33% |
|
---|---|---|---|---|---|---|---|---|
Total | 300 | 100 % |