Patient Satisfaction Survey (done via Email) Results 2018
This report displays the results of our Patient Satisfaction Survey which was launched July 12th 2018. It reflects the responses from our adult Beneficiaries who completed the survey via email and not over the telephone.
VIEWED
660
STARTED
468
COMPLETED
406
COMPLETION RATE
86.75%
DROP OUTS
62
TIME TO COMPLETE
6 mins
 
Countries Responses
Total 100.00%
Have you been contacted by a NHI representative to take this survey over the telephone?
Answer Count Percent
20% 40% 60% 80% 100%
Yes 74 16.41%
No 377 83.59%
Total 451 100 %
How often do you typically visit a doctor in a given year?
Answer Count Percent
20% 40% 60% 80% 100%
None 9 3%
1-2 visits 147 49%
3-5 visits 117 39%
More than 5 visits 22 7.33%
No response
5 1.67%
Total 300 100 %
After enrolling, how long did it take to get an appointment with your NHI doctor?
Answer Count Percent
20% 40% 60% 80% 100%
1-7 days 117 39%
7-14 days 33 11%
Over 14 days 25 8.33%
No appointment required 118 39.33%
No response
7 2.33%
Total 300 100 %
When you phoned your NHI doctor's office during business hours, how often did your concern get addressed that same day?
Answer Count Percent
20% 40% 60% 80% 100%
Never 10 3.33%
Sometimes 19 6.33%
Usually 39 13%
Always 149 49.67%
I never called 73 24.33%
No Response
10 3.33%
Total 300 100 %
After arriving at your appointment, how long did you have to wait to see your doctor? Wait time includes time spent in the waiting room and exam room.
Answer Count Percent
20% 40% 60% 80% 100%
Less than 15 mins 58 19.33%
15-30 mins 122 40.67%
31-45 mins 45 15%
46mins-1 hour 24 8%
Over an hour 45 15%
No response 6 2%
Total 300 100 %