trends - part 5 - Dashboard
622
visibility
Viewed
22
Total Responses
22
flag Completed
100%
timelapse Completion Rate
0
do_not_disturb_on Dropouts
8 min
access_time Average Time
Countries | Responses |
---|---|
US | 54.55% |
CA | 9.09% |
GB | 9.09% |
IN | 4.55% |
NZ | 4.55% |
SE | 4.55% |
AU | 4.55% |
HU | 4.55% |
IE | 4.55% |
Total | 100.00% |
Tech writers can provide significant value by relaying knowledge of the user experience back to product teams.
Answer | Count | Percent |
|
Strongly Disagree | 0 | 0% |
|
Disagree | 0 | 0% |
|
Undecided | 2 | 9.09% |
|
Agree | 11 | 50% |
|
Strongly Agree | 9 | 40.91% |
|
---|---|---|---|---|---|---|---|---|
Total | 22 | 100 % |
In your experience, what have been the most effective and practical ways to gather user feedback?
Answer | Count | Percent |
|
Feedback buttons on doc pages | 6 | 10% |
|
Comment forms below doc pages | 4 | 6.67% |
|
Email contact forms | 2 | 3.33% |
|
Surveys sent out at milestone events | 3 | 5% |
|
Support tickets | 11 | 18.33% |
|
Conversations with field engineers | 11 | 18.33% |
|
Usability studies | 7 | 11.67% |
|
Web analytics | 4 | 6.67% |
|
Using yourself as a proxy/novice user | 11 | 18.33% |
|
Other | 1 | 1.67% |
|
---|---|---|---|---|---|---|---|---|
Total | 60 | 100 % |
In your experience, what have been the most effective and practical ways to gather user feedback? - Text Data for Other
10/03/2018 | 25066058 | User forums and mailing lists |
One of the main challenges with technology organizations is understanding the user experience in detail and communicating that experience back to the product team.
Answer | Count | Percent |
|
Strongly Disagree | 0 | 0% |
|
Disagree | 1 | 4.76% |
|
Undecided | 4 | 19.05% |
|
Agree | 14 | 66.67% |
|
Strongly Agree | 2 | 9.52% |
|
---|---|---|---|---|---|---|---|---|
Total | 21 | 100 % |
Do you have any experiences or comments related to gathering and relaying user feedback that you want to share?
10/05/2018 | 25196662 | Meeting with user groups and trainers is a great way to get feedback. I'm looking forward to when we can get statistics on usage. In our industry things are locked down behind a firewall and it's difficult to tell what's actually being used, let alone who uses what. |
09/29/2018 | 24785477 | tom test |