trends - part 5 - Dashboard
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Tech writers can provide significant value by relaying knowledge of the user experience back to product teams.
In your experience, what have been the most effective and practical ways to gather user feedback?
|Feedback buttons on doc pages||6||10%||
||Comment forms below doc pages||4||6.67%||
||Email contact forms||2||3.33%||
||Surveys sent out at milestone events||3||5%||
||Conversations with field engineers||11||18.33%||
||Using yourself as a proxy/novice user||11||18.33%||
In your experience, what have been the most effective and practical ways to gather user feedback? - Text Data for Other
|10/03/2018||25066058||User forums and mailing lists|
One of the main challenges with technology organizations is understanding the user experience in detail and communicating that experience back to the product team.
Do you have any experiences or comments related to gathering and relaying user feedback that you want to share?
|10/05/2018||25196662||Meeting with user groups and trainers is a great way to get feedback. I'm looking forward to when we can get statistics on usage. In our industry things are locked down behind a firewall and it's difficult to tell what's actually being used, let alone who uses what.|