Doc360 survey - Dashboard
2,392
visibility Viewed
37
Total Responses
37
flag Completed
100%
timelapse Completion Rate
0
do_not_disturb_on Dropouts
12 mins
access_time Average Time
 
Countries Responses
US 56.76%
IN 16.22%
GB 5.41%
BR 2.70%
RO 2.70%
CA 2.70%
RU 2.70%
CH 2.70%
CN 2.70%
DK 2.70%
EU 2.70%
Total 100.00%
In my company, there is an information gap between our support and tech doc teams.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 5 14.29%
Disagree 2 5.71%
Neutral 0 0%
Agree 12 34.29%
Strongly agree 16 45.71%
Other 0 0%
Total 35 100%
In my company, there is an information gap between our support and tech doc teams. - Text Data for Other
No Data To Display
We (either tech docs or support) stay in sync with the information needs of the other group through the following: 
Answer Count Percent
20% 40% 60% 80% 100%
Meetings 13 16.46%
Manual review of forum threads 8 10.13%
Internal searches on ticketing systems 8 10.13%
Email lists 8 10.13%
Reports 4 5.06%
Release notes  17 21.52%
We don't have any active mechanisms in place 15 18.99%
Other 6 7.59%
Total 79 100%
We (either tech docs or support) stay in sync with the information needs of the other group through the following:  - Text Data for Other
11/14/2019 48890277 Web Help created using RoboHelp
05/02/2019 35138526 Slack messages
04/29/2019 34999942 Tech Support reviews documentation drafts
04/29/2019 34974073 Slack
04/24/2019 34785462 confluence notifications
Our support group uses a different authoring/publishing tool than our doc team uses.
Answer Count Percent
20% 40% 60% 80% 100%
Yes 26 72.22%
No 8 22.22%
Other 2 5.56%
Total 36 100%
Our support group uses a different authoring/publishing tool than our doc team uses. - Text Data for Other
04/26/2019 34865233 our support group doesn't write KB articles
04/23/2019 34698412 We have no doc team which is even worse since no one knows anything about technical documenatation
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 2 5.56%
Disagree 0 0%
Neutral 4 11.11%
Agree 10 27.78%
Strongly agree 20 55.56%
Other 0 0%
Total 36 100%
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content. - Text Data for Other
No Data To Display
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 3 8.33%
Disagree 2 5.56%
Neutral 2 5.56%
Agree 14 38.89%
Strongly agree 10 27.78%
n/a 4 11.11%
Other 1 2.78%
Total 36 100%
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates. - Text Data for Other
04/23/2019 34701830 The support group currently doesn't create article, but they should start.