Doc360 survey - Dashboard
VIEWED
1,050
STARTED
31
COMPLETED
31
COMPLETION RATE
100%
DROP OUTS
0
TIME TO COMPLETE
12 mins
 
Countries Responses
US 58.06%
IN 12.90%
BR 3.23%
RO 3.23%
CA 3.23%
RU 3.23%
CH 3.23%
CN 3.23%
DK 3.23%
EU 3.23%
GB 3.23%
Total 100.00%
In my company, there is an information gap between our support and tech doc teams.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 5 16.67%
Disagree 2 6.67%
Neutral 0 0%
Agree 11 36.67%
Strongly agree 12 40%
Other 0 0%
Total 30 100 %
In my company, there is an information gap between our support and tech doc teams. - Text Data for Other
No Data To Display
We (either tech docs or support) stay in sync with the information needs of the other group through the following: 
Answer Count Percent
20% 40% 60% 80% 100%
Meetings 12 17.39%
Manual review of forum threads 8 11.59%
Internal searches on ticketing systems 8 11.59%
Email lists 7 10.14%
Reports 3 4.35%
Release notes  13 18.84%
We don't have any active mechanisms in place 13 18.84%
Other 5 7.25%
Total 69 100 %
We (either tech docs or support) stay in sync with the information needs of the other group through the following:  - Text Data for Other
05/02/2019 35138526 Slack messages
04/29/2019 34999942 Tech Support reviews documentation drafts
04/29/2019 34974073 Slack
04/24/2019 34785462 confluence notifications
Our support group uses a different authoring/publishing tool than our doc team uses.
Answer Count Percent
20% 40% 60% 80% 100%
Yes 24 77.42%
No 5 16.13%
Other 2 6.45%
Total 31 100 %
Our support group uses a different authoring/publishing tool than our doc team uses. - Text Data for Other
04/26/2019 34865233 our support group doesn't write KB articles
04/23/2019 34698412 We have no doc team which is even worse since no one knows anything about technical documenatation
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 2 6.45%
Disagree 0 0%
Neutral 4 12.9%
Agree 8 25.81%
Strongly agree 17 54.84%
Other 0 0%
Total 31 100 %
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content. - Text Data for Other
No Data To Display
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 2 6.45%
Disagree 2 6.45%
Neutral 2 6.45%
Agree 12 38.71%
Strongly agree 8 25.81%
n/a 4 12.9%
Other 1 3.23%
Total 31 100 %
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates. - Text Data for Other
04/23/2019 34701830 The support group currently doesn't create article, but they should start.