Doc360 survey - Dashboard
100%
timelapse Completion Rate
34
flag Completed
1,753
visibility Viewed
34
play_circle_outline Started
0
do_not_disturb_on Dropouts
13 mins
access_time Average Time
 
Countries Responses
US 58.82%
IN 14.71%
BR 2.94%
RO 2.94%
CA 2.94%
RU 2.94%
CH 2.94%
CN 2.94%
DK 2.94%
EU 2.94%
GB 2.94%
Total 100.00%
In my company, there is an information gap between our support and tech doc teams.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 5 15.15%
Disagree 2 6.06%
Neutral 0 0%
Agree 12 36.36%
Strongly agree 14 42.42%
Other 0 0%
Total 33 100 %
In my company, there is an information gap between our support and tech doc teams. - Text Data for Other
No Data To Display
We (either tech docs or support) stay in sync with the information needs of the other group through the following: 
Answer Count Percent
20% 40% 60% 80% 100%
Meetings 13 17.11%
Manual review of forum threads 8 10.53%
Internal searches on ticketing systems 8 10.53%
Email lists 7 9.21%
Reports 4 5.26%
Release notes  16 21.05%
We don't have any active mechanisms in place 14 18.42%
Other 6 7.89%
Total 76 100 %
We (either tech docs or support) stay in sync with the information needs of the other group through the following:  - Text Data for Other
11/14/2019 48890277 Web Help created using RoboHelp
05/02/2019 35138526 Slack messages
04/29/2019 34999942 Tech Support reviews documentation drafts
04/29/2019 34974073 Slack
04/24/2019 34785462 confluence notifications
Our support group uses a different authoring/publishing tool than our doc team uses.
Answer Count Percent
20% 40% 60% 80% 100%
Yes 26 76.47%
No 6 17.65%
Other 2 5.88%
Total 34 100 %
Our support group uses a different authoring/publishing tool than our doc team uses. - Text Data for Other
04/26/2019 34865233 our support group doesn't write KB articles
04/23/2019 34698412 We have no doc team which is even worse since no one knows anything about technical documenatation
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 2 5.88%
Disagree 0 0%
Neutral 4 11.76%
Agree 9 26.47%
Strongly agree 19 55.88%
Other 0 0%
Total 34 100 %
The customer experience (in regards to information) would benefit if tech docs and support used the same platform to create and manage technical content. - Text Data for Other
No Data To Display
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates.
Answer Count Percent
20% 40% 60% 80% 100%
Strongly disagree 3 8.82%
Disagree 2 5.88%
Neutral 2 5.88%
Agree 14 41.18%
Strongly agree 8 23.53%
n/a 4 11.76%
Other 1 2.94%
Total 34 100 %
As a technical writer, I sometimes struggle to discover the new KB articles that our support group creates. - Text Data for Other
04/23/2019 34701830 The support group currently doesn't create article, but they should start.