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I show others that I am listening by my body language (e.g., head nods).
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I am aware of what others imply but do not say. |
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I understand how others feel. |
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I listen for more than just spoken words |
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I assure others that I will remember what they say. |
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I summarize points of agreement and disagreement when appropriate. |
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I keep track of points others make. |
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I assure others that I am listening by making verbal acknowledgements. |
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I assure others that I am receptive to their ideas. |
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