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Surveys
2016
August
A
Airlines survey form
Airlines survey form
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Select the existing incumbent online payment gateway provider?
WorldPay
Adyen
Direct to bank acquirer
2C2P
Other
How satisfied are you with your current ePayment Provider?
Support
Customer Service
Overall
Please share the criterias when choosing the ePayment Partner.
Very Important
Important
Less Important
Not Important
N/A
Pricing
Customer Service
Geographical coverage
Integration feasibility
Payment methods offering
Payment gateway functionalities and flexibility
Working acquirers and payment partners
24/7 support center
What type of payment value added solutions that airlines is using?
Tokenization
Mobile Payment
eWallet
eLoyalty Program
mPOS (In-Flight purchasing)
Other (please specify)
What payment methods are the airlines currently offering?
Visa
Mastercard
American Express
Discover
Diner Clubs
Union Pay
Other (Local Alternative Payment)
Select the of alternative payment airlines is offering.
AliPay
TenPay
ApplePay
GooglePay
Samsung Pay
Online banking (Netbanking)
Pay Over The Counter
Other (please specify)
What is the estimated number of online transaction in monthly basis?
1,000
10,000
100,000
more than 100,000
Select the ticketing booking engine that airline is using.
Amadeus
Navitaire
Abacus
Travelports (Galileo)
Other
Does your airline own any "online store" ?
Yes
No
In Road map
In progressing
If Yes, please specify the URL
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