Ask Mohawk Usability Survey

The purpose of this survey is to understand how well the "Ask Mohawk" Knowledge Base solution is working to help you and your fellow students find key information required in your day-to-day activities, and to identify how the solution can be improved moving forward. This survey will require about 5 minutes of your time. Thank you for your participation; your feedback is extremely valuable!

Which campus do you attend?

Fennell

Stony Creek

Institute of Applied Health Sciences (IAHS - at McMaster University)

How long have you been a student at Mohawk?

Approximately how often do you use Ask Mohawk to assist with your day-to-day questions?

Constantly (multiple times per hour)

Hourly

Daily

Weekly

Rarely / Never

Rarely / Never now, but I used it more often previously

How easy do you find Ask Mohawk to use?

Very easy

Somewhat easy

Somewhat difficult

Very difficult

N / A (please select this option only if you have never used Ask Mohawk)

When you use Ask Mohawk, approximately how often does it provide useful information to you?

Most of the time (greater than 80%)

Frequently (50 - 80%)

Infrequently (20 - 50%)

Rarely or never (less than 20%)

N / A (please select this option only if you have never used Ask Mohawk)

What do you like most about Ask Mohawk? (Please skip if you have never used this solution)

If you could change one or two things about Ask Mohawk, what would they be and why? (Please skip if you have never used this solution.)

Do you have any other feedback you wish to share with us about Ask Mohawk? (Please skip if you have never used this solution.)