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  1. Surveys
  2. 2015
  3. October
  4. B
  5. BOLD: Connect & Intro Offers

BOLD: Connect & Intro Offers

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Exit Survey
 
 
Thanks for participating in our quick 5 minute survey.

We value your experience and we’re interested in learning about your business.
 
 
Please provide us with your contact information.
* Name : 
* Business name & location : 
 
 
 
* What is your MINDBODY software level?
 
Solo ($30/month)
 
Grow ($60/mo)
 
Pro ($85/mo)
 
Accelerate ($165/mo)
 
Other
 
 
 
 
* What do you do at the business?
 
Owner
 
Manager
 
Instructor
 
Front desk/staff
 
Other
 
 
 
 
* How long have you been using MINDBODY?
 
Less than 6 months
 
6 months to one year
 
1-2 years
 
2-3 years
 
3 years or more
 
 
 
* Is your business listed on MINDBODY Connect?
 
Yes
 
No
 
I don't know
 
 
 
Why aren’t you listed on MINDBODY Connect?
   
 
 
 
* Do you have an Engage app or other custom app for your customers?
 
Yes
 
No
 
 
 
* How satisfied are you with the MINDBODY Connect® app (as a business owner or manager)?
 
Very dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Very satisfied
 
 
 
Please share more about your answer above.
   
 
 
 
* Do you tell your customers about MINDBODY Connect®?
 
Yes
 
No
 
I don't know
 
 
 
* How do you tell your customers about MINDBODY Connect®?
 
Have a link posted on my website
 
Have a poster or sign at my studio/facility
 
Verbally (myself or staff)
 
Email newsletter, etc.
 
Other
 

 
 
 
* Do you sell introductory offers to new clients through MINDBODY Connect®?
 
Yes
 
No
 
I don’t know
 
 
 
* Why don’t you sell introductory offers through MINDBODY Connect®?
 
I don’t know how to set them up
 
I have had technical issues
 
I don’t sell introductory offers
 
I haven’t thought about it much
 
Other
 

 
 
 
* Has MINDBODY Connect® brought new clients to your business?
 
Yes
 
No
 
I'm not sure
 
 
 
How do you know MINDBODY Connect® has brought new customers to your business?
   
 
 
Please rate how important each of the following are in helping you see how your customers (new & existing) are using MINDBODY Connect®.
Very Unimportant Somewhat Unimportant Neutral Somewhat Important Very Important
* Number of new customers brought in to my business
* Number of total bookings through Connect
* Number of intro offers sold through Connect
* Number of consumers in my metro area or region who are using Connect
* Top customers by dollars spent on Connect
* Top customers by attendance/month booked in Connect
* Number of new customers from Connect who went on to purchase an additional service (retained)
 
 
 
* Do you have intro offers available for new customers who come to your business?
 
Yes
 
No
 
I don't know
 
 
 
Please describe your intro offers.
   
 
 
 
* Where are your intro offers available for purchase?
 
From our website
 
At the business
 
Groupon
 
LivingSocial
 
Other
 

 
 
 
* Please drag and rank (1st to 5th) where you sell the most intro offers.
Drag your choices here to rank them
     
     
     
    How do you know where you sell the most intro offers?
       
     
     
     
    * How many intro offers do you have available for purchase?
     
     
     
    * How long ago did you set intro offer(s) up (or most recently modify them)?
     
    When I first got started with MINDBODY
     
    Over 6 months ago
     
    3-6 months ago
     
    In the last 3 months
     
    Other
     
     
     
     
    Do you have any other feedback to share about MINDBODY?