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  1. Surveys
  2. 2015
  3. November
  4. C
  5. Cash Flow Capital
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Exit Survey
 
 
Dear Cash Flow Capital client,

You are invited to participate in our customer satisfaction survey. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

This study is undertaken independently by Dr Elsamari Botha from the University of Cape Town, to ensure your anonymity and confidentiality. If you have questions at any time about the survey or the procedures, you may contact Dr Elsamari Botha directly at 0836797102 or by email ([email protected]).

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What type of business did you use the advance from Cash Flow Capital (CFC) for?
   
In what industry is your business?
   
What is the size of your most recent advance from CFC?
   
What was the purpose of this advance?
   
 
 
 
How did you originally hear about CFC?
 
 
 
What is the name of the business consultant from CFC that you worked with?
   
 
 
Please state your agreement with the following statements regarding Cash Flow Capital (CFC) and its employees:
Strongly Disagree Disagree Neutral Agree Strongly Agree
CFC’s employees are neat appearing.
Materials associated with CFC (such as pamphlets and statements are visually appealing).
CFC’s website is visually appealing.
When CFC promises to do something by a certain time, they do so.
When you have a problem, CFC shows sincere interest in solving it.
CFC performs the service right the first time.
CFC provides it services at the time it promises to do so.
Employees at CFC tell you exactly when the service will be performed.
Employees of CFC give you prompt service.
Employees are always willing to help you.
Strongly Disagree Disagree Neutral Agree Strongly Agree
Employees at CFC are never too busy to respond to your requests.
The behavior of employees of CFC instills confidence in customers.
You feel safe in your transactions with CFC.
Employees of CFC are consistently courteous with you.
Employees of CFC have the knowledge to answer your questions.
CFC employees gives you individual attention.
CFC has operating hours convenient to all its customers.
CFC has employees who give you personal attention.
CFC has your best interest at heart.
Employees of CFC understand your specific needs.
The intricacies of the contract was adequately explained to me in advance.
The amount of communication from CFC before the advance was adequate.
The amount of communication from CFC after the advance was adequate.
 
 
 
Listed below are seven features pertaining to CFC and the financial service that they offer. We would like to know how important each of these features is to you. Please allocate a total of 100 points among the seven features according to how important each feature is to you:
The appearance of the physical facilities and personnel.
The ability of CFC to perform the promised service dependably and accurately.
The willingness of CFC to help customers and provide prompt service.
The knowledge and courtesy of CFC’s employees and their ability to convey trust and confidence.
The caring, individualized attention CFC provides its customers.
The speed of service delivery from CFC.
Transparency with regard to the advance from CFC (e.g. intricacies of the contract etc.).
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Rate how likely you are to use the services of Cash Flow Capital again:
Not likely at all (1) 2 3 4 5 6 Very likely (7)
How likely are you to take a re-advance from CFC?
Should the need for funding arise, would you use CFC?
If you wanted to pay off a loan, how likely are you to apply to CFC for an advance to do this?
 
 
How satisfied are you with the following:
Website
Customer Service
Communication from CFC
Transparency of the advance
Speed of the process
Overall
 
 
If you were offered the opportunity to apply for an advance through an automated system, where you apply online for your advance, how likely are you to use such a system if:
Not likely at all (1) 2 3 Neutral (4) 5 6 Very likely (7)
It offered same-day advances
Automates your application
Requires your banking information
Also (securely) requires your bank pin number
 
 
 
What is your gender?
 
Male
 
Female