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  5. Chatbot Assessment Questionnaire
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Questions marked with a * are required Exit Survey
 
 
What channels does this process operate in?
 
Web 
 
Mobile
 
Internal Messaging (Yammer/Slack/Lync)
 
Email
 
Internal/Company Portals

 
 
 
* How many human chat or voice agents are there in the current process?
 
Less than 25
 
25 - 50
 
51 - 100
 
101 - 200
 
200+
 
 
 
* Do you think there are parts of the process that can get automated? 
 
 
 
Is this a critical or important process ?
Critical
Routine
 
 
Please rate your process metrics 
Very High  High  Good  Average  Needs Improvement 
* Resolution Rate
-
* Average Handle Time (Mins)
-
* CSAT/NPS
-
 
 
 
The main aim of this process is
 
Sales 
 
Service
 
Sales through Service
 
Technical Support
 
Transaction Processing