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  2. 2017
  3. April
  4. C
  5. comparitive study on e-banking
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Questions marked with a * are required Exit Survey
 
 
Name:
   
 
 
 
* Gender
 
Male
 
Female
 
 
 
* Age
 
Below 18 to 25
 
26-35 years
 
36-45 years
 
46-55 years
 
Above 55 years
 
 
 
* Occupation
 
Self Employed
 
Student
 
Housewife
 
Private Employee
 
Government Employee
 
Others
 
 
 
In which bank do you have your account?
 
SBI
 
ICICI
 
HDFC
 
AXIS
 
Others
 
 
 
* How frequently do you use E-Banking services per month?
 
Less than 1
 
1-3 times
 
3-8 times
 
8-12 times
 
over 12 times
 
 
 
What were your reasons for choosing online banking services (Select all that apply)?
 
To save time
 
No paper formalities
 
Instant processing
 
24 hour access to account
 
Convenience

 
 
 
* Have you performed any of the following activities online (Select all that apply)?
 
Transfer fund online
 
Balance enquiry
 
Use Debit card online
 
Card to Card fund transfer
 
Open FD and RD
 
Link account to ATM
 
Prepaid Mobile Recharge
 
Others

 
 
 
* Which online banking services do you use regularly (Select all that apply)?
 
Pay bills
 
Transfer funds between accounts
 
Wire transfer
 
Process payroll
 
Others

 
 
 
* How satisfied are you with E-banking Services?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied