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Hello:
You are invited to participate in our survey "Professional & Outsourced Services".

In this survey, we will be polling approximately 100 people across the Greater Toronto Area on needs, experiences and expectations around Professional and Outsourced Services. It will take approximately 10 minutes to complete the questionnaire.

We appreciate your feedback and thank you for your time. 

Survey responses will be strictly confidential.  Data from this research will be used only in aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact David Donahue at 647-227-0489 or by email at [email protected].



Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Which of the following categories best describes the industry you work in?
 
Automotive
 
Advertising
 
Consulting Services
 
Distribution
 
Education
 
Engineering
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Manufacturing
 
Non-Profit
 
Pharmaceuticals
 
Public Relations
 
Technical Services
 
Travel
 
Other
 
Other
 
 
 
 
* Have you ever used professional services before?
 
Yes
 
No
 
 
 
* What type of services have you used or are familiar with (select all that apply)
 
Business development
 
Strategy
 
Process design
 
System design
 
Project management
 
Logistics
 
Training
 
Sourcing / Supplier Selection
 
Engineering
 
Strategy
 
Business planning
 
Facilitation
 
Other
 

 
 
 
* The last time you used professional services, please describe your level of satisfaction
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Neither satisfied nor unsatisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
* Explain the reasons for your level of satisfaction in the above response.
   
 
 
 
* When was the last time you launched a new product or service
 
0-3 months
 
4-6 months
 
7-12 months
 
13-24 months
 
> 24 months
 
 
 
* Considering your industry, how would you rate industry growth opportunities
 
Very Positive
 
Somewhat positive
 
Somewhat Negative
 
Very negative
 
 
 
* In order of importance (1,2,3), what are the 3 top of mind challenges in meeting company plans over the next 12 months
Launching new products and services
Meeting volume demands
Meeting customer service demands
Logistics
Inventory
Asset Management
Product Quality
Purchasing
Staffing
Skills
Training
Equipment needs
Other
 
 
 
* When do you think you will use Professional or purchased services next?
 
 
 
* Which services are you most likely to use?
   
 
 
How would you rate the following factors in your decision on professional services
Very Important Somewhat Important Somewhat unimportant
* Price
* Industry Experience
* Scale and Size
* Location
* Access to Partnerships and Alliances
 
 
 
* What type of price models are offered?
 
Hourly
 
Fixed Fee
 
Commission
 
Performance based (% of ...)
 
Combination
 

 
 
 
* For hourly rate models, what prices do you expect to pay
 
$100 - $149
 
$150 - $199
 
$200 - $249
 
> $249
 
Other
 
 
 
 
* How do you find your professional service providers
 
Referral
 
Web Search
 
Board of Trade
 
Company authorized vendor list (AVL)
 
Social Media
 
Use Last Provider
 
Professional association directories
 
Other
 

 
 
 
* If you use web search, what keywords do you use in your preferred search engine
   
 
 
 
* Which companies have you used for your professional service needs in the past?
 
KPMG
 
Deloitte
 
Hatch Consulting
 
Adecco Professional
 
Capgemini
 
Supply Chain Alliance
 
Other
 

 
 
 
* Which regions do you currently operate in?  (check all that apply)
 
Africa
 
Asia
 
Central America
 
Eastern Europe
 
European Union
 
Middle East
 
North America
 
Oceania
 
South America
 
The Caribbean

 
 
 
* How large is your company?
 
1 - 25
 
25 - 99
 
100 - 250
 
251 - 500
 
> 500
 
 
 
* What best describes your business arrangements
 
B2C (Business to end customer)
 
B2B (Business to Business
 
e-Commerce
 
B2X (Omni-channel / All channels, all customers )
 
Other
 
 
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