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Questions marked with a * are required Exit Survey
 
 
* What was your reason for calling?
 
Technical Issue
 
Billing Questions
 
Programming Questions
 
Need Help on on Digibox
 
Order Additional Channels
 
General Questioins
 
Others
 
 
 
Please specify if you selected "Others"
   
 
 
 
* How many times did you call for this issue?
 
1
 
2 to 4 times
 
5 and more times
 
 
 
* I found it easy to contact Skycable
 
Yes
 
No
 
 
 
* The agent I spoke with was helpful ( Select from 1 to 10 with 10 being the highest positive score )
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
* My problem was resolved
 
Yes
 
No
 
 
 
* I will recommend Skycable to my family and friends ( Select from 1 to 10 with 10 being the highest positive score )
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
What would you suggest so we can improve our service?