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Surveys
2015
July
C
Customer Service
Customer Service
0%
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How do you contact customer services?
Telephone
Email
Web chat
Other (Please specify)
When you contact customer services, how quickly do we pick up?
Immediately
Under 30 seconds
1-5 minutes
Longer than 5 minutes
I left a message
Other (Please specify)
If you email us, how long does it take us to respond?
Under 2 hours
2-6 hours
6-12 hours
1 business working day
They didn't reply
Other (Please specify)
What is the reason you contact us?
Faulty product
Product hasn't arrived within the selected delivery time
Missing parts
To order a product
To get a replacement or a refund
Other (Please specify)
How overly satisfied are you with customer services?
Very satisfied
Satisfied
Not that satisfied
Not satisfied
How overly satisfied are you with the products we sell?
Very satisfied
Satisfied
Not that satisfied
Not satisfied
Please rate the following:
Products
Customer services
Delivery time
Comments/Improvements/Suggestions:
Thank you for your feedback and we hope you continue shopping with us.
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