Customer Service

Exit Survey

How respectful should a customer service representative be?

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4

5

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How important is attentiveness when working with a customer service representative?

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3

4

5

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How important is product pricing professional as a customer service representative?

1

2

3

4

5

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How important is the speed and efficiency when talking with a customer service representative?

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3

4

5

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How important is empathy when dealing with a customer service representative?

1

2

3

4

5

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What is the likelyness of your repeat business with a favorite company with whom you have received poor customer service from?

1

2

3

4

5

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How important is following-up with your clients important for a customer service representative to do?

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5

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How important is it for the customer service representative to be knowledgable about their job?

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5

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How important is it for customer service representatives to be able to answer your questions in a timely manner?

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5

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Based on your experience with a certain customer service representative how likely would you be to recommend their business to others?

1

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4

5

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On a scale from 1 to 5, where 1 means poor service and 5 means excellent service what are the most important elements of demonstrating good customer service.

Thank you for participating in our survey. We really appreciate it.

Mao Yang
Sally Coleman
Ashli Nelson