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  2. 2016
  3. August
  4. C
  5. Customer Service delema
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Questions marked with a * are required Exit Survey
 
 
Does M.I.S services have a big impact on your work day life?
 
Yes
 
No
 
 
 
Does M.I.S cover all your Information Technology (I.T) needs?
 
Yes
 
No
 
 
 
* What improvements in M.I.S customer service would you like to see?
   
 
 
 
Are you satisfied with the time it takes our response team to solve the problem?
 
Yes
 
No
 
 
How satisfied are you with the following:
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
In office help
Telephone Customer Service
Quality of work
Overall
 
 
 
What are the most frustrating parts of M.I.S customer service?
 
Length of time to receive help
 
Calling M.I.S for in office help
 
Length of time for repairs and returns
 
Walk in help
 
Other
 

 
 
 
Are you satisfied with the services M.I.S offers?
 
Yes
 
No
 
 
 
* What other service would you like M.I.S to offer?
   
 
 
 
Are you satisfied with how quickly we get the job done?
 
Yes
 
No
 
 
 
What do you like about our customer service?
 
Friendly Technicians
 
Quick identification of the problem
 
Quick turn around time
 
Quick response to request for help
 
None