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2015
November
D
Data2CRM Business Management Survey
Data2CRM Business Management Survey
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Please, select the industry category your business falls in:
-- Select --
Accounting
Advertising
Agriculture
Construction
Consulting
Education
Engineering
Finance
Healthcare
Hospitality
Human resources
Insurance
Marketing
Media
Real Estate
Sales
Telecommunication
Other
Which CRM platform do you use?
-- Select --
Act!
Bitrix24
Capsule CRM
Highrise
Insightly
Infusionsoft
Maximizer
Netsuite
OroCRM
Pipedrive
PipelineDeals
Salesforce
SugarCRM
Vtiger
Zoho
Other
Does your organization use on-demand (cloud) CRM instance?
Yes, we use the cloud CRM version
No. Our company use on-premise CRM
What are the reasons of giving preference to the on-premise CRM over the cloud version?
On-premise CRM instance is considered to be more secure than on-demand platform
The legislative requirements oblige company to host our own database.
Using on-premise CRM makes simple the integration with other third-party add-ons
Adoption of on-premise CRM is more reasonably priced than using on-demand version
Other
What are the weak sides of your on-premise CRM that need more enhancements?
On-premise instance requires extra technical support (both machine and human sources)
Your IT department spends considerable time on developing CRM and other third-party instrument integration
On-premise CRM possesses more disadvantages than benefits and you are planning to switch to cloud solution
Other
Overall, how satisfied are you with your on-premise CRM system?
Very satisfied
Satisfied
Neutral
Unhappy, functionality considerably lacks
Other
Does your company have an issue with data quality?
No. We don’t have problems with data quality, because we’ve developed the strict rules of data management
Yes, there is an issue with data quality
Please select corresponding statements, in case your company has data quality issue:
The company faces the blunders of customers information entering
There is an issue with CRM data duplications
Missing data in CRM turns to be a critical problem while working with potentials
Other
Do you feel that your team comes short of needed knowledge on how to manage high-quality customer information?
No, the employees entirely understand the concept of CRM data entry
Perhaps, our company requires more profound knowledge of data management and its analysis
Yes, the company lacks the expertise of CRM data organization
Other
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