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  1. Surveys
  2. 2015
  3. October
  4. D
  5. DURBAN CHAMBER OF COMMERCE
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Hello:
My name is Thobile Shezi, i am a BTECH Office Management and Tecnhnology student in Durban University of Technology.  You are invited to participate in our survey with Durban Chamber of Commerce and Industry. In this survey, approximately 10  people will be asked to complete a survey that asks questions about customer satisfaction. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact my self at 084 4490603 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
1.  Please select the position you occupy within your company
 
Owner
 
Director / Executive
 
Senior Management
 
Management
 
Team Leader
 
Supervisor
 
Employee
 
Other
 
 
 
2.  Please select the number of employees at your company
 
1 - 10 employees
 
11 - 20 employees
 
21 - 50 employees
 
51 - 99 employees
 
>100 employees
 
 
 
3.  I believe that belonging to the DCCI is .... (Please choose the most appropriate option)
 
Excellent value for money
 
Good value for money
 
Satisfactory value for money
 
Poor value for money
 
A waste of money
 
 
 
4.  Membership brings little or no value for money because... (You may select more than one)
 
I can get the same member benefits elsewhere
 
There are little or no tangible benefits to membership
 
The price of membership is too high
 
The quality of services of the DCCI are delivered poorly
 
I do not know how the money I pay in membership fees is spent

 
 
 
5.  Rank the reasons why you read the DCCI Daily Digest 3 or more times per week... where 1 is the main reason and 6 is the least relevant.  Do not repeat any numbers.
Drag your choices here to rank them
     
     
    6.  How often do you...
    0 times 1 - 2 times 3.4 times 5 times 6 times
    Think the DCCI should publish a Digest? (per week)
    Visit the Chambers website (per month)
    Follow the Chambers activities on Social Media platforms (per week)
    Visit the DCCI at its offices (per month)
    Read about the DCCI and its activities in the media (per month)
     
     
     
    7.  Which social media platforms do you follow the DCCI on? (You may choose more than one)
     
    None
     
    Facebook
     
    Twitter
     
    Linked In
     
    Pinterest

     
     
     
    8.  Rate your overall satisfaction with the DCCI
     
    Very satisfied
     
    Satisfied
     
    Neutral
     
    Dissatisfied
     
    Very dissatisfied
     
     
     
    9. What suggestions do you have that would help the DCCI deliver a better service to its members?
       
     
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