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  5. Elevated Prep Customer Satisfaction Survey
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Exit Survey
 
 

Your Name: ____________________________________

Thank you for taking Elevated Prep Customer Satsfaction survey. Please choose or circle the answers for the following questions: 
 
 
 
Which of the following words would you use to describe our product? Select all that apply.
 
Unique
 
Impractical
 
Overpriced
 
Poor Quality
 
Ineffective
 
Unreliable
 
Useful
 
Good Value for Money
 
High Quality
 
Reliable

 
 
 
What was your favorite aspect of Elevated Prep?
 
Customer Service
 
Engagement inside the class
 
Email Updates
 
Online Competition
 
Other
 
 
 
 
How would you describe the quality of our course? 
 
Very High Quality
 
High Quality
 
Average Quality
 
Low Quality
 
Poor Quality
 
 
 
Do you feel satisfied with the product/ service you recieved? 
 
Very delighted
 
Happy
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
How well does our product meet your needs?
 
Very well
 
Well
 
Neutral
 
Not so well
 
Doesn't meet my needs
 
 
 
Based on your experience, will you be recommending Elevated Prep to a friend?
 
Definitely will
 
Likely
 
May be
 
Unlikely
 
Definitely not
 
 
 
How would you rank our professionalism? 
 
Very Strong
 
Strong
 
Neutral
 
Weak
 
Unprofessional
 
 
 
Would you say we are the best test prep company you had exposure to?
 
Yes, definitely
 
About the same
 
No, there are better
 
No exposure to other companies
 
 
 
If you have any younger children, how likely are you to choose Elevated Prep for their ACT/ SAT prep or college admissions?
 
Very likely
 
Likely
 
Neutral
 
Unlikely
 
Definitely Not