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2015
December
E
Emotional Labour Scale
Emotional Labour Scale
0%
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On a typical day I have ______ customers
Duration: A typical interaction i have with a customer takes about ______ minutes.
On an average day at work, how frequently do you do each of the following when interacting with customers?
For each following questions, please choose the one number for each question that comes closest to reflecting your opinion.
Interact with customers
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Adopt certain emotions as part of your job
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Express particular emotions needed for your job
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Express intense emotions
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Show some strong emotions
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Display many different kinds of emotions
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
Express many different emotions
1 - Never
2 - Rarely
3 - Sometimes
4 - Often
5 - Always
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