This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2009
May
E
EP Customer Service Satisfaction Survey
EP Customer Service Satisfaction Survey
0%
Dear Customer:
Thank you for contacting our Customer Support Center for your needs. My name is Molly Musteric, Director of Entertainment Partners’ Customer Support.
We take customer feedback seriously and make every attempt to meet each customer’s expectations whenever possible. If you could take a moment to answer the following ten questions we would appreciate hearing from you.
Sincerely,
Molly Musteric
Director, Customer Support Department
Entertainment Partners
1. In your most recent customer service experience, how did you contact the representative?
By Telephone
Email
EP Website
In Person
Other
2. If you sought out information for support at http://www.entertainmentpartners.com/Content/Support/Support.aspx, was there sufficient information available to solve your problem?
Strongly Agree
Agree
Disagree
Strongly Disagree
Other
3. What product did we assist you with today?
Budgeting
Scheduling
Global Vista
Vista
VPO Production Suite (Doc Management)
VPO Payroll
EP Petty Cash Card
Other
4. If you experienced a wait time, how long was it?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Other
5. Who is the representative you spoke with today?
6. Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
Other
7. How quickly did we resolve your request?
I was taken care of immediately
Within 24 hours
More than 24 hours
Between 2 and 3 days
Between 3 and 5 days
The problem is still not resolved
Other
8. Overall, how satisfied are you with your EP product experience?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
9. Overall, how satisfied are you with your EP customer service experience?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
10. What can we do to further enhance your experience with our support department?
11. If you'd like to be contacted about your support today, please complete the box below with your name, email, and/or phone number. Please feel free to include any additional comemnts you would like to share.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing your with product support in the future.
If you have any comments or concerns about this survey please contact: -
Entertainment Partners
Molly Musteric
2835 North Naomi
Burbank, CA, 91504
Please contact
[email protected]
if you have any questions regarding this survey.
Loading...
close
Loading...
Close
qpweb1.questionpro.net